File away the public’s paperwork woe


PaperworkThe concept of living paperless lives turned out to be a myth. Filling out forms is as frustratingly tedious for the public as it has ever been.


In the US, a new type of service business is emerging that aims to take the pain away from consumers fed up with scrawling their details on forms.


Off Your Desk is a firm that handles the administrative headache of health insurance paperwork, while start-ups such as EUclaim and Miss Refund both help people claim travel refunds.


Off Your Desk has a three-tiered pricing model that charges customers $US295 a year to take away all of the paperwork burden, down to the drawing up of an ongoing support plan for $US65.


Thankfully, the Australian health system isn’t quite as convoluted as its US counterpart, but there are plenty of other areas where an Australian start-up could focus its paperwork-busting efforts.


Once you managed to get around privacy issues, there could be a real opportunity in dealing with the regular government and insurance paperwork that clutters up many peoples’ lives.

Since 2010 StartupSmart has been Australia’s no.1 publication for the startup community and those interested in the startup movement globally. Publishing news, information and advice daily, and placing itself squarely at the centre of the government’s national innovation agenda, StartupSmart is a leading participant in the momentum that surrounds the world’s focus on technology, creativity and entrepreneurialism.