Smiling staff key to rapid growth for Bakers Delight franchisee award winner

7:37PM | Monday, 1 July 2013 | Rose Powell

Bakers Delight franchise owners Richard and Najat Whittaker have won the Franchising Council of Australia’s South Australian Multi-Unit Franchisee of the Year award, attributing their rapid growth to hiring the right people.

The personality traits of the start-up entrepreneur

4:14PM | Monday, 8 April 2013 | Nina Hendy

It’s no fluke that successful entrepreneurs are outgoing, confident and self-disciplined. Research suggests a number of key personality traits are needed to succeed in business.

The great franchise giveaway

2:32PM | Monday, 13 February 2012 | Michelle Hammond

The problem franchisors face in recruiting quality franchisees isn’t a new one, but only recently have industry players begun to offer bold incentives. BY MICHELLE HAMMOND.

Playing the franchise waiting game

12:37PM | Friday, 2 December 2011 | Michelle Hammond

Managing workers within a mobile business can be risky, particularly if you’re not around to supervise. But when your business centres around children’s parties, everything must go to plan.

Six key ways to improve your customer service

9:41PM | Tuesday, 6 September 2011 | Nina Hendy

Australian businesses are failing to live up to customer service expectations. Why is this and how can you make sure your start-up survives the customer service test?

Being an industry outsider

6:52PM | Friday, 10 June 2011 | Michelle Hammond

Frozen yoghurt business Wowcow recorded revenue in excess of $700,000 last financial year and just recently announced plans to become a nationwide franchise.

Finding the value in franchising

5:26PM | Friday, 27 May 2011 | Michelle Hammond

Husband-and-wife team Matthew and Dale Burke didn’t realise quite how challenging franchising their business – automotive scratch repair business What Scratch? – would be.

The changing face of franchising

4:21PM | Wednesday, 27 April 2011 | Michelle Hammond

For any budding business owners pondering a franchise purchase, the opportunities in a handful of growing sectors are increasingly being offset by a lack of cash and skills.

Is it really a good idea to invest in a franchise?

2:34PM | Wednesday, 23 February 2011 | Marc Peskett

Despite the benefits of buying into a franchise, there are a number of key issues that you need to consider before signing up.

Recognising recruitment flaws

1:49PM | Wednesday, 5 January 2011 | Michelle Hammond

From its humble beginnings in regional WA to its success as a nationwide fast food chain with stores in three states, Chooks Fresh & Tasty still had some initially teething problems.

Franchise industry under pressure

8:09AM | Wednesday, 25 August 2010 | Jacqui Walker

While the franchise industry’s favourite pitch is: it’s a safer bet than starting your own business – don’t be fooled.

Eagle Boys Pizza’s Tom Potter

8:00AM | Wednesday, 25 August 2010 | Amanda Gome

Successful Eagle Boys Pizza franchise founder Tom Potter reveals his next venture.

A new survey shows almost 30% of franchisees don’t trust their franchisor

8:38AM | Wednesday, 25 August 2010 | James Thomson

A new survey of conflict management issues in the franchise sector has revealed an extraordinary level of distrust between franchisees and their franchisor.

Is this a new dawn for franchising?

8:41PM | Tuesday, 24 August 2010 | Jason Gerkhe

Almost all franchise systems in operation today have started from humble origins, often with very little capital, but backed by the belief, energy and enthusiasm of the founder.

Setting up your business for franchising

8:10PM | Tuesday, 24 August 2010 | Patrick Stafford

Matchbox's David Cohen talks about the success of a solid franchising effort and that businesses looking to expand should consider a similar path.