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ACCC to crackdown on franchise compliance
10:28PM | Monday, 10 October 2011 | Michelle HammondCompetition watchdog ACCC says it will focus on compliance in the franchising sector in order to “improve its standing”, while industry experts say the sector is performing well financially.
Legal matters | Franchising | LeadershipInvent a special offer for customers
10:48PM | Monday, 10 October 2011 | TaskmasterWhen you’re stuck in the slow lane, keep changing gears. Come up with a special offer and use it as an excuse to call all of your current, recent and lapsed customers.
| Marketing | Sales and marketing | Sales | LeadershipYoung retail workers dragging down customer service: Study
10:38PM | Friday, 7 October 2011 | Michelle HammondA new report reveals more than half the population believe Australia’s customer service levels have declined in the past five years, with young retail workers identified as the main culprits.
| Leadership | Managing peopleACCC in legal battle with Cotton On over garment safety
10:51PM | Friday, 7 October 2011 | Michelle HammondClothing retailer Cotton On is being taken to court by the competition watchdog for selling children’s nightwear that allegedly breached product safety standards.
| Legal matters | LeadershipStaff satisfaction can treble profits, study claims
10:20PM | Thursday, 6 October 2011 | Michelle HammondA new report reveals businesses that meet “high-performing” criteria, such as leadership style and employee wellbeing, are up to three times more profitable than other businesses.
| Leadership | Managing peopleSteve Jobs in his own words: 20 of his best quotes
10:04PM | Thursday, 6 October 2011 | Oliver MilmanWith the passing of Steve Jobs, we’ve pulled together 20 of his most insightful quotes on life, death and everything in-between.
| Business planning | Growth | Leadership | How I did itMake sure your IT equipment isn’t walking out the door
10:29PM | Thursday, 6 October 2011 | TaskmasterI don’t know too many start-ups that can afford to lose thousands of dollars of IT equipment, so make sure you aren’t one of these businesses without a security policy in place.
| Technology | IT | LeadershipApple’s Steve Jobs dies, aged 56
10:17AM | Thursday, 6 October 2011 | Oliver MilmanSteve Jobs, the driving force behind Apple’s rise to become the leading product-based business of its time, has passed away, following a long battle with cancer. He was 56 years old.
| Leadership | How I did itRetailers hit out at union challenge to student working hours
9:00PM | Friday, 30 September 2011 | Oliver MilmanIndustry body the Australian Retailers Association has lashed out at a last-ditch union attempt to prevent changes to students’ working hours, claiming that the challenge harms employees and retailers.
| Legal matters | Leadership | How to hire staffFive lessons for SMEs from the Gasp customer service debacle
9:47PM | Friday, 30 September 2011 | Patrick StaffordThe public eruption over a scathing response to a customer complaint sent by Melbourne retailer Gasp this week has prompted plenty of discussion about how retailers should treat customers and train staff.
| Growth | Growth Strategy | LeadershipLearn the key lesson from the Smart50
9:52PM | Thursday, 29 September 2011 | TaskmasterOur friends over at SmartCompany have celebrated their annual Smart50 awards, recognising another batch of fast-growth SMEs.
| LeadershipTop 10 qualities to look for in a start-up mentor
9:20PM | Thursday, 29 September 2011 | Oliver MilmanStart-ups of Melbourne rejoice! As we reported yesterday, start-up incubator PushStart revealed that it is to hold its first mentor speed dating event, Mentor Live, in the city next week.
| Leadership | Growing | NetworkingACCC keeps eyes on Target after retail requests discounts from suppliers
9:33PM | Thursday, 29 September 2011 | Patrick StaffordThe Australian Competition and Consumer Commission has targeted one of the country’s largest retailers after discount department store Target said it would request a 5% discount from suppliers in another example of the growing disconnect between retailers and wholesalers.
| Legal matters | Sales and marketing | Sales | LeadershipCarbon tax, global economy making SMEs jittery: Report
9:01PM | Wednesday, 28 September 2011 | Oliver MilmanSmall businesses are wary of taking on debt and are reluctant to hire new staff, with many fearful of the impact of the upcoming carbon tax, new research has revealed.
| Financing a business | Tax | Leadership | How to hire staffRed tape weighing down small businesses: Survey
9:19PM | Wednesday, 28 September 2011 | Madeleine HeffernanThe average business spends nearly 4% of its annual expenditure complying with regulation and one-third of businesses say the level of red tape hinders willingness to take on more employees, a survey has found.
| Legal matters | LeadershipClean energy gets innovative
9:10PM | Wednesday, 28 September 2011 | Richard NicolI have stumbled across a few developments in the sustainability world recently that should provide Australian start-ups with food for thought. BY RICHARD NICOL.
| Leadership | Greening your BusinessStaff loyalty factor tipped to pay off for small businesses: Report
9:59PM | Tuesday, 27 September 2011 | Oliver MilmanThe favourable working culture of small businesses will aid them in the recruitment battle as the economic picture brightens, according to new research.
| Leadership | How to hire staffACCC takes publishing companies to court
9:27AM | Tuesday, 27 September 2011 | Oliver MilmanThe Australian Competition and Consumer Commission has launched legal action against four publishing companies and their sole director for allegedly ripping off small businesses.
| Legal matters | LeadershipRetail disputes rise as stores fret over rising rents
9:36PM | Tuesday, 20 September 2011 | Madeleine HeffernanDisputes between landlords and tenants dominated enquiries to the Victorian Small Business Commissioner, its annual report shows, but the body representing shopping centre owners and managers says the pain cuts both ways.
| Leadership | BusinessShane Warne’s underwear brand enters voluntary liquidation
9:28PM | Tuesday, 20 September 2011 | Madeleine HeffernanLime Door Brands, the clothing company behind Shane Warne's underwear brand and a soon-to-be-released lingerie and dress line by burlesque star Dita Von Teese, has entered voluntary liquidation but its chief executive says the move has been caused by a dispute with investors and is not a reflection on the brands.
| Legal matters | Financing a business | Leadership