Plan when you will “touch” your clients

6:00AM | Wednesday, 13 June 2012 | Taskmaster

How long has it been since you spoke to your best customers? If the answer is more than three months, then you’ve got some catching up to do.


Business conditions hit three-year low: Survey

6:03PM | Tuesday, 12 June 2012 | Michelle Hammond

Business conditions are at their weakest level in three years, according to the NAB Monthly Business Survey, with pressure mounting on the Federal Government to offer some relief.

 | Legal matters  | Financing a business  | Cashflow  | Leadership

Entrepreneurs struggling to find quality staff: Ernst & Young

6:01PM | Tuesday, 12 June 2012 | Michelle Hammond

There is widespread employer dissatisfaction with the quality of staff, according to new Ernst & Young research.

 | Financing a business  | Venture Capital  | Leadership  | How to hire staff

Consider you new (financial) year resolutions

6:00AM | Tuesday, 12 June 2012 | Taskmaster

At the start of every year, people from all walks of life come up with New Year’s Resolutions to try and set themselves a goal for the year ahead.

 | Leadership

Practice your pitch

6:00AM | Friday, 8 June 2012 | Taskmaster

From funding to clients, entrepreneurs are always pitching for something. And just as star athletes always keep training, you need to regularly practice your pitch.

 | Planning  | Business planning  | Leadership

LinkedIn security breach: Here’s a top password tip

6:18PM | Thursday, 7 June 2012 | Michelle Hammond

Start-ups have been urged to use a simple trick to ensure the security of their password, after six million LinkedIn passwords were reportedly leaked online.

 | Legal matters  | Technology  | Social media  | Websites  | Leadership

Give out some samples

6:00AM | Thursday, 7 June 2012 | Taskmaster

Struggling to get your sales pipeline full? Why not take a leaf out of the book of the restaurant trade and use one of the oldest tricks in the book – the free sample.

 | Sales and marketing  | Sales  | Leadership

VC firm Kleiner Perkins denies claims of sexual harassment, discrimination

6:26PM | Wednesday, 6 June 2012 | Michelle Hammond

US-based venture capital firm Kleiner Perkins Caufield & Byers has denied allegations made by a former partner, who is suing the company for sexual harassment and gender discrimination.

 | Legal matters  | Leadership

Look at recurring revenue

6:00AM | Wednesday, 6 June 2012 | Taskmaster

One of the worst things that can happen in business is that your customers become one-offs. They buy, then they’re gone. So think outside the square in order to generate recurring revenue.

 | Sales and marketing  | Sales  | Leadership

DealsDirect flags further acquisitions under new CEO

6:36PM | Monday, 4 June 2012 | Michelle Hammond

Online department store DealsDirect has flagged further start-up acquisitions, after appointing former Centrebet boss Michael McRitchie as its new chief executive, with Linda Barrett named as head of buying.

 | Growth  | Growth Strategy  | Buy a business  | Leadership  | How to hire staff

Avoiding the legal glare when moonlighting

6:22PM | Monday, 4 June 2012 | Michelle Hammond

Many entrepreneurs plan or even launch their next venture before they leave their old job. However, non-disclosure agreements and workplace codes of conduct can make moonlighting legally risky. BY MICHELLE HAMMOND.

 | Planning  | Business planning  | Legal matters  | Leadership

Business groups voice dismay over minimum wage increase

6:00AM | Monday, 4 June 2012 | Michelle Hammond

Industry groups have slammed the decision by Fair Work Australia to increase the national minimum wage by $17.10 a week, warning it will impose a major burden on small businesses.

 | Legal matters  | Financing a business  | Cashflow  | Leadership

Online retailers struggle to find skilled eCommerce staff: Report

6:18PM | Friday, 1 June 2012 | Michelle Hammond

Australian retailers are keen to invest in their digital and online strategies, new findings show, but are struggling to find experienced, senior operation staff who fully understand eCommerce.

 | Technology  | Websites  | Leadership  | Managing people  | How to hire staff

NSW Opposition introduces small business commissioner bill

6:13PM | Friday, 1 June 2012 | Michelle Hammond

The NSW Opposition has introduced a bill to give the state’s small business commissioner “real teeth”, amid criticism that the role at state and federal levels is virtually meaningless.

 | Planning  | Business planning  | Legal matters  | Leadership

Business licences in Victoria

6:00AM | Friday, 1 June 2012 | Andrew Sadauskas

Does your start-up have all the business licences you need? Do you comply with all the relevant state government regulations?

 | Legal matters  | Leadership

Subway franchisee accused of underpaying workers more than $50,000

5:50PM | Thursday, 31 May 2012 | Michelle Hammond

A Subway franchisee is in hot water for allegedly underpaying 11 staff by more than $50,000, with an industry expert warning that franchisors should ensure their franchisees receive proper legal information.

 | Legal matters  | Franchising  | Becoming a franchisor  | Becoming a franchisee  | Leadership

Research your rivals at lunch

5:00AM | Thursday, 31 May 2012 | Taskmaster

The long lunch with an important customer is one of my favourite business weapons. Not only is it a perfect way to get out of the office, it’s also a great way to get some real market intelligence.

 | Leadership  | Managing people

goCatch settles rift with NSW Taxi Council

5:26PM | Wednesday, 30 May 2012 | Michelle Hammond

The co-founder of taxi app goCatch says the start-up has settled its differences with the NSW Taxi Council, almost one year after the council said the app compromises passenger safety.

 | Growth  | Growth Strategy  | Legal matters  | Leadership

Employers urged to be open-minded about company culture

5:22PM | Wednesday, 30 May 2012 | Michelle Hammond

Start-ups should remain open-minded with regard to piercings and tattoos among potential employees, experts say, or risk becoming too rigid in their culture and customer interactions.

 | Planning  | Business planning  | Leadership  | How to hire staff

Company director banned for 15 years after duping retirees

5:44PM | Wednesday, 30 May 2012 | Patrick Stafford

The ACCC has fined and banned a company director who fleeced elderly investors out of thousands of dollars.

 | Legal matters  | Leadership