One of the great challenges you'll face in starting a business is being confronted by angry customers. Here are five common types of difficult customers and how to deal with them.
Christmas and the end of the year can breed idleness in your workforce! Thankfully, you can begin taking preventative action.
Co-working just got a bit of political clout, with a new report finding distributed working is a productivity measure that would boost local economies, workforce participation, and ongoing government spending around congestion issues.
There is a strong connection between managing your task and your time. So here are four tips to help you achieve better task management, improving your time management as a result.
Entrepreneurs and government officials will gather this week in Melbourne for the Australian Internet Governance Forum, which is set to include a panel discussion on how to develop Australia’s entrepreneurial ecosystem.
Some of Australia’s most successful entrepreneurs reveal how they get their mornings off to a productive start.
A start-up's board helps in many ways, but it can hinder in others. Here are the secrets to finding the perfect directors for your business.
The global smartphone market is huge – and growing rapidly. In the second of a two-part series, here are the big trends in the mobile industry you need to be aware of.
Regret. It’s an emotion your humble correspondent is all too familiar with. The secret lies in how you deal with it.
Hawthorn Football Club looks set to be left reeling from the loss of key forward Lance ‘Buddy’ Franklin, as late yesterday it was revealed the star is set to sign with the Sydney Swans.
Even if you don’t follow the footy, there’s a valuable business lesson to be had from Hawthorn’s victory in the AFL grand final on Saturday.
Starting the morning well can completely change your day. Here are six easy ways to ensure you get up on the right side of the bed each morning.
Over the weekend, BlackBerry attempted to roll out a version of its messaging app for Android and Apple. What happened next is a case study in how not to handle a major product launch.
How Jolla was born from the wreckage of Nokia is an inspiring tale for anyone fed up with working for someone else and thinking of launching their own business.
In business, customer service is key to keeping customers and building the business, but one chief executive in the United States forgot a cardinal rule of customer service – never swear at your customers.
You can’t just walk away from a binding legal contract, but there are some useful strategies to keep in mind when navigating this tricky path.
A good reward system is an excellent way to show your staff that you are noticing their work and that you really do appreciate it when they go above and beyond what is expected for their regular pay check.
Are you planning to close your business for a week during Christmas or in January? If you haven’t really thought about it, here are four good reasons why you should make the decision now.
One of the risks of running a business, especially as a soloist, is that it will take over your life. Here are four key ways to mitigate the risks.
Over the weekend, your humble correspondent went to the local school hall in Parts Unknown and filled in all 97 boxes below the line on the Senate voting form. Here are two key lessons from the experience.