Management

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The cowardly salesperson: What to do when good staff go bad

7:43PM | Monday, 8 July 2013 | Taskmaster

How important are effective sales structures and incentives to your business? After yet another battle with the phone company, Old Taskmaster has the answer.

Managing expectations: Is your manager right for your business?

7:30PM | Monday, 8 July 2013 | Trevor Jenkins

Are you looking for a manager to help you to look after your bar, club or restaurant? Here are some warning signs you must be alert for.

Confessions of a serial emailer

7:01PM | Wednesday, 3 July 2013 | Linnet Hunter

Email might be convenient, but there are times it pays to pick up the phone and build a working relationship with the person at the other end.

The News Wrap: Business says election uncertainty hurting jobs

7:23AM | Monday, 1 July 2013 | Gavin Lower

Business leaders say uncertainty over when the next federal election will be called is sabotaging jobs and investment. Also, Myer is in a war of words with the Human Rights Commission and China says economic growth isn’t the only measure of success.

Small business owners wasting time on administrative tasks, research finds

6:20PM | Friday, 14 June 2013 | Yolanda Redrup

Australian small business owners spend on average one third of their time dealing with administrative tasks, rather than focusing on the core of their business, according to research published this week.

Posh nosh? Fasta Pasta strays from new image with food court launch

5:40PM | Thursday, 23 May 2013 | Michelle Hammond

A marketing expert says rebranded businesses should be wary of reverting to their old image, after South Australia-based pasta franchise Fasta Pasta opened its first food court restaurant despite a recent corporate makeover.

Bob Jane's legal nightmare: Three family business lessons from the tyre king

5:51PM | Friday, 10 May 2013 | Patrick Stafford

The court battle between tyre and automotive entrepreneur Bob Jane and his son, Rodney, has dominated the news this week, and with good reason.

Don’t skewer your angry customers

4:51PM | Thursday, 11 April 2013 | Taskmaster

Earlier today, Old Taskmaster read about a little customer service incident that happened in a Lakemba restaurant. The lesson is simple – don’t put metal skewers through your angry customers.

Four leadership lessons from Margaret Thatcher

4:05PM | Tuesday, 9 April 2013 | Myriam Robin

Margaret Thatcher's extraordinary life is an example of striving against the odds. Here are four key lessons from the former British prime minister.

Why competition is a good thing for start-ups

3:10PM | Thursday, 28 March 2013 | Andrew Burke and Stephanie Hussels

Competition early in the life of a start-up can help a business thrive long term – as long as they can tough it out.

Come in number six – Chris Bowen quits as Labor’s fifth small business minister

3:34AM | Friday, 22 March 2013 | Oliver Milman

Chris Bowen has resigned as the federal small business minister – the fifth person to hold the job since Labor came to power in 2007 – as the fallout from the aborted leadership spill continues.

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