Customers don’t care how bad your day has been; what they care about is good service.
Some people say Old Taskmaster is a cold-blooded animal. However, today I read something that made my blood boil, prior to it turning to steam and, ultimately, superheating into molten plasma.
Entrepreneurs need to do more to help employees they suspect are victims of domestic violence.
SmartCompany editor James Thomson took time out from his busy schedule to talk to Today Tonight about the debt problems suffered by Nathan Tinkler, the former tradie who became Australia’s youngest billionaire.
There are big dollars to be had in the burgeoning ‘pink dollar’ market. However, companies need to get the basics right first. BY MATTY SOCCIO.
The Cheesecake Shop has finalised the restructure of its franchise group following the expiry of its master franchise agreement in New Zealand, which means all franchisees now deal directly with the franchisor.
The head of Zarraffa’s Coffee has highlighted the importance of staff training in the rebranding process, after the Queensland-based coffee franchise unveiled the overhaul of a chain of WA stores it recently acquired.
Have you ever wondered what makes someone a great leader? Here are some essential leadership lessons from successful entrepreneurs. BY ALEXANDRA CAIN.
A record number of private businesses were up for sale in the September quarter, creating a unique opportunity to gather intelligence about your industry.
Earlier today, I got a call from one of our sales reps, who was returning from an interstate business trip. It was time to lay down the law!
Federal Opposition Leader Tony Abbott has promised to double the existing annual rate of small business growth to 1.5% if elected.
One thing Old Taskmaster has gotten a little sick of recently is people who complain about the state of the economy, especially in front of their customers.
Australia’s productivity decline is the result of “entrepreneurial complacency”, according to a new report.
You might be able to sweep some documents under your desk, but that won’t make your workspace organised.
An inevitable part of running a small business is dealing with deadlines. However, if you’re smart, there is a way to handle them.
If you think an employee head-butting a colleague or farting on a co-worker’s face are grounds for an automatic dismissal, FWA says think again.
Are cashflow concerns or marketing issues keeping you up at night? New research reveals you aren't alone. BY OLIVER MILMAN.
Are you sick of being punctual or early, only to have people waste your time? If so, there’s something you can do about it.
Start-ups have been urged to not deter staff from bringing their own smartphones or tablets into the workplace, following a new study that shows most large businesses are wary of the practice.
Melbourne Cup week is as well known for employees taking sickies as it is for its horses. To avoid rampant absenteeism, here are a few key steps your business must follow. BY MARTIN NALLY.