Managing people
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No soup for you? Think again!
11:08PM | Thursday, 29 November 2012 | TaskmasterCustomers don’t care how bad your day has been; what they care about is good service.
Don’t handle your customer complaints like the ATO
11:35PM | Tuesday, 27 November 2012 | TaskmasterSome people say Old Taskmaster is a cold-blooded animal. However, today I read something that made my blood boil, prior to it turning to steam and, ultimately, superheating into molten plasma.
Take Elizabeth Broderick’s suggestions on board
11:42PM | Monday, 26 November 2012 | TaskmasterEntrepreneurs need to do more to help employees they suspect are victims of domestic violence.
Rags to riches to rags again?
11:39PM | Friday, 23 November 2012 | James ThomsonSmartCompany editor James Thomson took time out from his busy schedule to talk to Today Tonight about the debt problems suffered by Nathan Tinkler, the former tradie who became Australia’s youngest billionaire.
Chasing the ‘pink dollar’
11:31PM | Thursday, 22 November 2012 | Matty SoccioThere are big dollars to be had in the burgeoning ‘pink dollar’ market. However, companies need to get the basics right first. BY MATTY SOCCIO.
The Cheesecake Shop does away with master franchisors
11:59PM | Tuesday, 20 November 2012 | Michelle HammondThe Cheesecake Shop has finalised the restructure of its franchise group following the expiry of its master franchise agreement in New Zealand, which means all franchisees now deal directly with the franchisor.
Staff training key to rebranding: Zarraffa’s Coffee chief
11:32PM | Monday, 19 November 2012 | Michelle HammondThe head of Zarraffa’s Coffee has highlighted the importance of staff training in the rebranding process, after the Queensland-based coffee franchise unveiled the overhaul of a chain of WA stores it recently acquired.
The DNA of great start-up leaders
11:09PM | Monday, 19 November 2012 | Alexandra CainHave you ever wondered what makes someone a great leader? Here are some essential leadership lessons from successful entrepreneurs. BY ALEXANDRA CAIN.
Do some small business window shopping
11:56PM | Monday, 19 November 2012 | TaskmasterA record number of private businesses were up for sale in the September quarter, creating a unique opportunity to gather intelligence about your industry.
Set your “Flying Kanga” rules
11:14PM | Friday, 16 November 2012 | TaskmasterEarlier today, I got a call from one of our sales reps, who was returning from an interstate business trip. It was time to lay down the law!
Abbott promises to double small business growth rate
11:51PM | Thursday, 15 November 2012 | Cara WatersFederal Opposition Leader Tony Abbott has promised to double the existing annual rate of small business growth to 1.5% if elected.
Stop complaining about the economy
11:00PM | Tuesday, 13 November 2012 | TaskmasterOne thing Old Taskmaster has gotten a little sick of recently is people who complain about the state of the economy, especially in front of their customers.
Government urged to address “entrepreneurial complacency”
11:15PM | Monday, 12 November 2012 | Michelle HammondAustralia’s productivity decline is the result of “entrepreneurial complacency”, according to a new report.
Don’t just clean your office, organise it
11:53PM | Monday, 12 November 2012 | TaskmasterYou might be able to sweep some documents under your desk, but that won’t make your workspace organised.
Set a soft deadline
11:21PM | Friday, 9 November 2012 | TaskmasterAn inevitable part of running a small business is dealing with deadlines. However, if you’re smart, there is a way to handle them.
FWA orders compensation for employee sacked for head-butting a co-worker
11:17PM | Thursday, 8 November 2012 | Cara WatersIf you think an employee head-butting a colleague or farting on a co-worker’s face are grounds for an automatic dismissal, FWA says think again.
Top 10 worries keeping Aussie start-ups awake at night
11:36PM | Wednesday, 7 November 2012 | Oliver MilmanAre cashflow concerns or marketing issues keeping you up at night? New research reveals you aren't alone. BY OLIVER MILMAN.
Stock up on eBooks
11:59PM | Tuesday, 6 November 2012 | TaskmasterAre you sick of being punctual or early, only to have people waste your time? If so, there’s something you can do about it.
Start-ups urged to buck reticence to staff BYO tech
11:19PM | Monday, 5 November 2012 | Michelle HammondStart-ups have been urged to not deter staff from bringing their own smartphones or tablets into the workplace, following a new study that shows most large businesses are wary of the practice.
How to deal with the Melbourne Cup sickies
11:52PM | Monday, 5 November 2012 | Martin NallyMelbourne Cup week is as well known for employees taking sickies as it is for its horses. To avoid rampant absenteeism, here are a few key steps your business must follow. BY MARTIN NALLY.
