Managing people
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The four-step plan to handle staff feedback
10:07PM | Friday, 5 October 2012 | Mark CappsStaff feedback is important for any organisation, but being criticised can feel unpleasant. Here’s how to create an effective communication environment in your start-up. BY MARK CAPPS.
Eagle Boys franchisee fined $30,000 for underpaying staff, lack of experience blamed
10:19PM | Tuesday, 2 October 2012 | Patrick StaffordBusiness inexperience rather than malice led to underpayment of employees by a NSW pizza franchisee.
Banker by day – start-up investor by night
10:54PM | Tuesday, 2 October 2012 | Oliver MilmanNick Reade is balancing his role as general manager of small business banking at ANZ with investments in start-ups. In his own words, here’s how he manages it. BY OLIVER MILMAN.
Government mulls measures to ease SME bank funding woes
9:00AM | Thursday, 27 September 2012 | Oliver MilmanFederal small business minister Brendan O’Connor has said that the government is analysing overseas examples to find a solution to the funding problems faced by small businesses at the hands of Australia’s “risk adverse” banks.
The five customer service sins of our major retailers
9:17PM | Wednesday, 26 September 2012 | Michelle HammondStart-ups should take note of the customer service “sins” committed by major retailers such as Harvey Norman, which received the poorest feedback in a ‘shadow shop’ conducted by Choice.
Australia’s “overqualified” workforce could prompt start-up surge
9:42PM | Tuesday, 25 September 2012 | Michelle HammondAustralia’s start-up sector could see a surge in numbers as disheartened employees quit their jobs in pursuit of a challenge, with a report revealing 45% of Australian workers feel overqualified for their job.
Ration your energy
9:49PM | Monday, 24 September 2012 | TaskmasterCan you feel your energy levels depleting? You should try closing your office door.
Three quarters of SMEs set to ramp up recruitment: Report
9:11PM | Wednesday, 19 September 2012 | Michelle HammondAlmost three quarters of Australian small businesses plan to recruit more staff in the coming 12 months, new research shows.
Start-ups urged to not overlook social media policies
9:54PM | Wednesday, 19 September 2012 | Michelle HammondStart-ups shouldn’t underestimate the value of social media policies, according to new research.
The importance of job descriptions
9:39PM | Friday, 3 September 2010 | TaskmasterThe key to effective performance management is having good documentation, and that all starts with a position description for every staff member in your team.
Reduce your wardrobe choices
9:51PM | Friday, 14 September 2012 | TaskmasterCan we cut the number of business decisions we have to make each day? To paraphrase an unlikely piece of business advice, “yes we can”.
Aussie innovation: Four cultural changes to support ideas
9:22PM | Friday, 14 September 2012 | Oliver MilmanAussie innovation is not just being held back by the system. There are also deep cultural factors holding Aussie ideas back from the world stage. BY OLIVER MILMAN.
Workplace stress costing Aussie economy $730 million a year: Report
9:44PM | Thursday, 13 September 2012 | Michelle HammondEmployers are being encouraged to offer flexible working arrangements to reduce workplace stress, which is believed to be costing the Australian economy $730 million a year in lost productivity.
Six top tips to avoid an outsourcing disaster
9:38PM | Wednesday, 12 September 2012 | Lloyd ErnstOutsourcing can help boost your efficiency, but it does come with risks for the unwary. By following these six essential tips, you can make sure you avoid an outsourcing disaster. BY LLOYD ERNST.
Go on a company retreat
9:33PM | Friday, 2 September 2011 | TaskmasterPack your bags, load up the car and fill up the esky – Taskmaster Enterprises is going on a corporate retreat.
Cross-pollinate your teams
9:08PM | Monday, 10 September 2012 | TaskmasterInter-departmental rivalries often stem from misunderstandings. Here’s how we’re solving the problem at Taskmaster Enterprises – and how you can too.
Refine your “on-boarding” technique
9:50PM | Friday, 7 September 2012 | TaskmasterStaff turnover is growing in one of the departments of Taskmaster Enterprises. Now it’s time to find out why.
More than half of fast food staff failing to up-sell: Report
8:26PM | Thursday, 30 August 2012 | Michelle HammondFood retailers are being encouraged to improve the selling skills of their staff, after a report revealed more than half of quick service restaurant brands fail to up-sell to customers.
Need 2 know: How to handle the arrival of your first hire
8:07PM | Thursday, 30 August 2012 | Vicki CroweTaking on your first employee is exciting but it also requires plenty of planning to ensure a satisfactory outcome for both parties. BY VICKI CROWE.
Widespread sickies puts focus on start-ups’ sick leave policies
8:46PM | Wednesday, 29 August 2012 | Michelle HammondStart-ups should “undoubtedly” put in place a sick leave policy from the get-go, an expert says, after a report revealed Australians are taking a third more sick leave than their UK counterparts.
