Managing people

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Get your business ready for a hot summer

11:51PM | Friday, 30 November 2012 | Taskmaster

The start of summer is upon us. At this time of year, carrying out this simple task could save your business – and your life.

Australia’s worst boss?

11:17PM | Friday, 30 November 2012 | Oliver Milman

Sweaty, sexist and full of jargon. A portrayal of Australia’s worst boss has been cleverly used by Sydney start-up InsideTrak to highlight its own job listing and employer review service.

Don’t take a casual approach to casual staff, start-ups warned

11:49PM | Thursday, 29 November 2012 | Michelle Hammond

A recruitment expert has warned start-ups to tread carefully with regard to casual staff, after a survey revealed more than a third of employers have increased their use of temporary workers over the past 12 months.

Franchise council launches professional accreditation program

11:42PM | Thursday, 29 November 2012 | Michelle Hammond

The Franchise Council of Australia has partnered with a US organisation to launch a professional accreditation program, described as a “must” for franchisors, franchisees and suppliers.

No soup for you? Think again!

11:08PM | Thursday, 29 November 2012 | Taskmaster

Customers don’t care how bad your day has been; what they care about is good service.

Don’t handle your customer complaints like the ATO

11:35PM | Tuesday, 27 November 2012 | Taskmaster

Some people say Old Taskmaster is a cold-blooded animal. However, today I read something that made my blood boil, prior to it turning to steam and, ultimately, superheating into molten plasma.

Take Elizabeth Broderick’s suggestions on board

11:42PM | Monday, 26 November 2012 | Taskmaster

Entrepreneurs need to do more to help employees they suspect are victims of domestic violence.

Rags to riches to rags again?

11:39PM | Friday, 23 November 2012 | James Thomson

SmartCompany editor James Thomson took time out from his busy schedule to talk to Today Tonight about the debt problems suffered by Nathan Tinkler, the former tradie who became Australia’s youngest billionaire.

Chasing the ‘pink dollar’

11:31PM | Thursday, 22 November 2012 | Matty Soccio

There are big dollars to be had in the burgeoning ‘pink dollar’ market. However, companies need to get the basics right first. BY MATTY SOCCIO.

The Cheesecake Shop does away with master franchisors

11:59PM | Tuesday, 20 November 2012 | Michelle Hammond

The Cheesecake Shop has finalised the restructure of its franchise group following the expiry of its master franchise agreement in New Zealand, which means all franchisees now deal directly with the franchisor.

Staff training key to rebranding: Zarraffa’s Coffee chief

11:32PM | Monday, 19 November 2012 | Michelle Hammond

The head of Zarraffa’s Coffee has highlighted the importance of staff training in the rebranding process, after the Queensland-based coffee franchise unveiled the overhaul of a chain of WA stores it recently acquired.

The DNA of great start-up leaders

11:09PM | Monday, 19 November 2012 | Alexandra Cain

Have you ever wondered what makes someone a great leader? Here are some essential leadership lessons from successful entrepreneurs. BY ALEXANDRA CAIN.

Do some small business window shopping

11:56PM | Monday, 19 November 2012 | Taskmaster

A record number of private businesses were up for sale in the September quarter, creating a unique opportunity to gather intelligence about your industry.

Set your “Flying Kanga” rules

11:14PM | Friday, 16 November 2012 | Taskmaster

Earlier today, I got a call from one of our sales reps, who was returning from an interstate business trip. It was time to lay down the law!

Abbott promises to double small business growth rate

11:51PM | Thursday, 15 November 2012 | Cara Waters

Federal Opposition Leader Tony Abbott has promised to double the existing annual rate of small business growth to 1.5% if elected.

Stop complaining about the economy

11:00PM | Tuesday, 13 November 2012 | Taskmaster

One thing Old Taskmaster has gotten a little sick of recently is people who complain about the state of the economy, especially in front of their customers.

Government urged to address “entrepreneurial complacency”

11:15PM | Monday, 12 November 2012 | Michelle Hammond

Australia’s productivity decline is the result of “entrepreneurial complacency”, according to a new report.

Don’t just clean your office, organise it

11:53PM | Monday, 12 November 2012 | Taskmaster

You might be able to sweep some documents under your desk, but that won’t make your workspace organised.

Set a soft deadline

11:21PM | Friday, 9 November 2012 | Taskmaster

An inevitable part of running a small business is dealing with deadlines. However, if you’re smart, there is a way to handle them.

FWA orders compensation for employee sacked for head-butting a co-worker

11:17PM | Thursday, 8 November 2012 | Cara Waters

If you think an employee head-butting a colleague or farting on a co-worker’s face are grounds for an automatic dismissal, FWA says think again.

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