Debra Templar
One of Australia’s leading small business coaches and mentors, Debra Templar from The Templar Group just hates stupid business practices. So she’s on a mission to change them.
Ask Debra or any other StartupSmart mentor a question here.
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My last promotion didn’t increase sales. What did I do wrong?
Read MoreI’ve just had an Easter-related sales push that didn’t really go to plan.
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A good marketing plan shouldn’t be brain surgery
Read MoreI saw figures from NAB this week that said that just 5% of retail spending in Australia was done online last year. Does this mean that I just need to spend 5% of my time on my website?
Depends how effective your website is really. If you have a rubbish website you can spend 100% of your time on it and nothing will happen.
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Should I encourage my staff to chat to customers in-store?
Read MoreShould I encourage my staff to chat to customers in-store? Or should I just get them to hurry through people so that the tills keep ringing?
It depends what they’re chatting about. If they’re muttering about how the boss won’t let them talk because they have to hurry everyone through so the tills ring – then I’d say no.
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I have some hard-to-shift old stock. What should I do?
Read MoreEnsure your “quit list” is acted on as fast as possible to make way for your new stock arrivals.
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How can I best go about reacting to customer feedback?
We get various emails, comments, calls etc about our service, both good and bad. How do I decide what suggestions to act upon and what to put down to grumbling customers?Read More
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Our market is sluggish and nothing we do seems to be cutting through with customers. Help!
Read MoreYour mental mindset plays a tremendous role in your success. While it is difficult to maintain a positive perspective during times like this, it is essential to keep focused on your main objective.
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I feel intimidated by clients. Help!
I've had a few meeting with potential clients and I seem to get quite intimidated by them. They all work for huge companies and I've only just started out. How can I get over this and sell my product effectively to them?Read More
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How can I discount my stock without damaging the bottom line?
Read MoreAvoid rushing into top-to-bottom price cutting and focus first on thinking through a discount strategy.
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What makes a good business card?
Read MoreDon’t listen to anyone who tells you that business cards are passé. They’re wrong.
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Are there any easy ways to ascertain how happy clients are with our services?
Are there any easy ways to ascertain how happy clients are with our services? Will they be bothered if we ask them lots of questions on how we are doing?Read More
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