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How can I communicate with staff in different locations?

4:10PM | Tuesday, 9 April 2013 | Michael Hansen

Managing people in different geographical locations can be tough, unless you see it as being like a team based on multiple floors of the same building.

Three ways to boost customer satisfaction via social media

3:31PM | Wednesday, 13 March 2013 | Michael Hansen

Social media can be a cost-effective and convenient customer service channel. By following these three key tips, you can ensure you tweet your customers right.

Do US start-ups have an edge on Australian ones?

2:04PM | Monday, 18 February 2013 | Michael Hansen

As counter-intuitive as it might seem, there are several big reasons why Australian start-ups that go global have an edge over their American rivals.

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