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I’ve got a staff member who is consistently late. Help!
It is time to have a critical conversation to address her behaviour.
How do I set up a sales commission structure?
Before anything else, you need to decide whether it’s a commission structure or a bonus scheme you want to set up – they are quite different things.
How can I poach an employee from a competitor?
Do your homework beforehand – trying to poach staff can become very costly if it doesn't work out.
What non-monetary bonuses can I offer my staff?
If you're on a tight budget, there are still a number of ways you can reward your staff.
Can I show up at a competitor's Christmas party and poach their staff?
While you might get into legal trouble by turning up to private events uninvited, using social media to poach staff has never been easier.
Is there a low-cost alternative to a big Christmas party?
Start by asking your team members how they want to be rewarded for Christmas.
How long do you give an employee to improve?
There are three questions you need to answer that will determine what you should do next.
My start-up team has quickly grown. How do we make sure we still communicate well?
The key to fostering good workplace communication is to have a one-on-one chat with each employee.
Should I hire the “generalists” or the “specialists”?
Figure out what your weaknesses are before you start the recruitment process, then hire for the long-term.
Do I need to invest in expensive recruitment testing?
With online questionnaires, the cost of pre-employment testing is no longer just a luxury for the big guys. Meanwhile, there are some major benefits to testing potential employees.
A competitor wants to poach our best salesperson. How do I convince them to stay?
An important starting point is to acknowledge that most people don’t leave jobs, they leave their manager.
How can I control my company culture?
A starting point is to define the values, attitudes and behaviours you want to see in your employees.
My employee doesn’t take criticism well. How should I handle them?
As a business leader, you need to realise that we all have different sensitivities that trigger our reactions.
Have you got any good tips on how to motivate staff?
Motivating employees was traditionally linked to pay for performance. But not everyone is motivated by money.
Should I stick to generalities in interviews or do I need to quiz them on specifics of the roles?
The starting point with any role you are going to recruit is to put a job analysis together.
What are the key things I need to cover off in a staff performance review?
Rather than being a destructive process, a performance review should be constructive, allow for two-way conversation and focus on output.
Is there any particular secret to being a good manager?
With a massive talent shortage, the “you’re lucky to have a job” type of management approach just doesn’t cut it any longer.
My salesperson has a personal hygiene problem. What should I do?
Keep your own personal sensitivities to the smell out of it. Your only focus is the impact it potentially has on your business.
What interview techniques I should be using?
Thanks to the internet, candidates are savvy, well rehearsed and armed with prepared answers and their sales success stories. So it’s time to get back to basics.
Two of my members of staff are having an affair. What should I do about it?
With workplace relationships on the rise, it’s important to ensure you have comprehensive internal policies and procedures in place.
