I’ve got a staff member who is consistently late. Help!

9:50PM | Tuesday, 6 September 2011 | Vicki Crowe

It is time to have a critical conversation to address her behaviour.

How do I set up a sales commission structure?

3:38PM | Wednesday, 6 March 2013 | Vicki Crowe

Before anything else, you need to decide whether it’s a commission structure or a bonus scheme you want to set up – they are quite different things.

How can I poach an employee from a competitor?

6:53PM | Wednesday, 22 June 2011 | Vicki Crowe

Do your homework beforehand – trying to poach staff can become very costly if it doesn't work out.

What non-monetary bonuses can I offer my staff?

12:00AM | Friday, 21 December 2012 | Vicki Crowe

If you're on a tight budget, there are still a number of ways you can reward your staff.

Can I show up at a competitor's Christmas party and poach their staff?

12:00AM | Friday, 14 December 2012 | Vicki Crowe

While you might get into legal trouble by turning up to private events uninvited, using social media to poach staff has never been easier.

Is there a low-cost alternative to a big Christmas party?

12:00AM | Monday, 10 December 2012 | Vicki Crowe

Start by asking your team members how they want to be rewarded for Christmas.

How long do you give an employee to improve?

12:01PM | Tuesday, 4 December 2012 | Vicki Crowe

There are three questions you need to answer that will determine what you should do next.

My start-up team has quickly grown. How do we make sure we still communicate well?

10:12PM | Friday, 26 October 2012 | Oliver Milman

The key to fostering good workplace communication is to have a one-on-one chat with each employee.

Should I hire the “generalists” or the “specialists”?

11:03PM | Monday, 15 November 2010 | Vicki Crowe

Figure out what your weaknesses are before you start the recruitment process, then hire for the long-term.

Do I need to invest in expensive recruitment testing?

8:53AM | Wednesday, 22 August 2012 | Vicki Crowe

With online questionnaires, the cost of pre-employment testing is no longer just a luxury for the big guys. Meanwhile, there are some major benefits to testing potential employees.

A competitor wants to poach our best salesperson. How do I convince them to stay?

7:07PM | Monday, 9 July 2012 | Vicki Crowe

An important starting point is to acknowledge that most people don’t leave jobs, they leave their manager.

How can I control my company culture?

6:33PM | Wednesday, 13 June 2012 | Vicki Crowe

A starting point is to define the values, attitudes and behaviours you want to see in your employees.

My employee doesn’t take criticism well. How should I handle them?

4:44PM | Wednesday, 18 April 2012 | Vicki Crowe

As a business leader, you need to realise that we all have different sensitivities that trigger our reactions.

Have you got any good tips on how to motivate staff?

3:36AM | Monday, 5 March 2012 | Vicki Crowe

Motivating employees was traditionally linked to pay for performance. But not everyone is motivated by money.

Should I stick to generalities in interviews or do I need to quiz them on specifics of the roles?

11:25PM | Thursday, 3 November 2011 | Vicki Crowe

The starting point with any role you are going to recruit is to put a job analysis together.

What are the key things I need to cover off in a staff performance review?

10:47PM | Friday, 7 October 2011 | Vicki Crowe

Rather than being a destructive process, a performance review should be constructive, allow for two-way conversation and focus on output.

Is there any particular secret to being a good manager?

8:52PM | Monday, 15 August 2011 | Vicki Crowe

With a massive talent shortage, the “you’re lucky to have a job” type of management approach just doesn’t cut it any longer.

My salesperson has a personal hygiene problem. What should I do?

7:26PM | Thursday, 14 July 2011 | Vicki Crowe

Keep your own personal sensitivities to the smell out of it. Your only focus is the impact it potentially has on your business.

What interview techniques I should be using?

5:52PM | Wednesday, 25 May 2011 | Vicki Crowe

Thanks to the internet, candidates are savvy, well rehearsed and armed with prepared answers and their sales success stories. So it’s time to get back to basics.

Two of my members of staff are having an affair. What should I do about it?

5:29PM | Tuesday, 3 May 2011 | Vicki Crowe

With workplace relationships on the rise, it’s important to ensure you have comprehensive internal policies and procedures in place.