A competitor wants to poach our best salesperson. How do I convince them to stay?

7:07PM | Monday, 9 July 2012 | Vicki Crowe

An important starting point is to acknowledge that most people don’t leave jobs, they leave their manager.

How can I control my company culture?

6:33PM | Wednesday, 13 June 2012 | Vicki Crowe

A starting point is to define the values, attitudes and behaviours you want to see in your employees.

My employee doesn’t take criticism well. How should I handle them?

4:44PM | Wednesday, 18 April 2012 | Vicki Crowe

As a business leader, you need to realise that we all have different sensitivities that trigger our reactions.

Have you got any good tips on how to motivate staff?

3:36AM | Monday, 5 March 2012 | Vicki Crowe

Motivating employees was traditionally linked to pay for performance. But not everyone is motivated by money.

Should I stick to generalities in interviews or do I need to quiz them on specifics of the roles?

11:25PM | Thursday, 3 November 2011 | Vicki Crowe

The starting point with any role you are going to recruit is to put a job analysis together.

What are the key things I need to cover off in a staff performance review?

10:47PM | Friday, 7 October 2011 | Vicki Crowe

Rather than being a destructive process, a performance review should be constructive, allow for two-way conversation and focus on output.

Is there any particular secret to being a good manager?

8:52PM | Monday, 15 August 2011 | Vicki Crowe

With a massive talent shortage, the “you’re lucky to have a job” type of management approach just doesn’t cut it any longer.

My salesperson has a personal hygiene problem. What should I do?

7:26PM | Thursday, 14 July 2011 | Vicki Crowe

Keep your own personal sensitivities to the smell out of it. Your only focus is the impact it potentially has on your business.

What interview techniques I should be using?

5:52PM | Wednesday, 25 May 2011 | Vicki Crowe

Thanks to the internet, candidates are savvy, well rehearsed and armed with prepared answers and their sales success stories. So it’s time to get back to basics.

Two of my members of staff are having an affair. What should I do about it?

5:29PM | Tuesday, 3 May 2011 | Vicki Crowe

With workplace relationships on the rise, it’s important to ensure you have comprehensive internal policies and procedures in place.