Don’t handle your customer complaints like the ATO

11:35PM | Tuesday, 27 November 2012 | Taskmaster

Some people say Old Taskmaster is a cold-blooded animal. However, today I read something that made my blood boil, prior to it turning to steam and, ultimately, superheating into molten plasma.

Planning  | Business planning  | Growth  | Growth Strategy  | Financing a business  | Tax  | Leadership  | Managing people

Controlling a toy helicopter? It’s all in your head

11:31PM | Tuesday, 27 November 2012 | Michelle Hammond

How far would your kids’ imagination soar if they could control a model helicopter with their thoughts? You might soon be able to find out, thanks to a new Kickstarter project.

 | Planning  | Business ideas

Cyber Monday sales up: Three eCommerce lessons from the US

11:03PM | Tuesday, 27 November 2012 | Patrick Stafford

A week after the Click Frenzy debacle in Australia, Americans have started Cyber Monday – the yearly sale that inspired the local version.

 | Planning  | Business planning  | Marketing  | Growth  | Growth Strategy  | Sales and marketing  | Advertising  | Sales  | Technology  | Social media  | Websites  | IT

GE’s low carbon challenge offers access to $10 million fund

11:02AM | Tuesday, 27 November 2012 | Michelle Hammond

Start-ups have until Friday to enter GE’s ecoimagination Challenge for low carbon solutions, which, in addition to prize money, will see entrants gain access to a $10 million investment fund.

 | Business planning  | Growth  | Financing a business  | Venture Capital

Australia’s start-up scene fuels surge in VC activity: Report

11:00AM | Tuesday, 27 November 2012 | Michelle Hammond

Australia’s venture capital industry experienced an increase in both investment value and volume in the 2012 financial year as a result of the growing start-up scene, according to a new survey

 | Planning  | Business planning  | Financing a business  | Venture Capital

It’s all about the passion for franchisees as top 10 franchises unveiled

11:40PM | Monday, 26 November 2012 | Oliver Milman

Franchisees are increasingly prioritising the passion they have for a business when deciding whether to stick with it, according to the 2012 Awards, which placed Smartline Personal Mortgage Advisors in the top spot.

 | Planning  | Business planning  | Growth  | Growth Strategy  | Franchising  | Becoming a franchisor  | Becoming a franchisee

Food and travel outshine “traditional” retail as sales rise 3.6%

11:34PM | Monday, 26 November 2012 | Michelle Hammond

Small business sales rose by 3.6% over the year to the three months to October, according to the latest ANZ report, as food and travel-related services continue to outshine “traditional” retailers.

 | Planning  | Business planning  | Financing a business  | Cashflow  | Sole trader

Topshop unveils Sydney pop-up shop: Three retail lessons

11:27PM | Monday, 26 November 2012 | Michelle Hammond

British fashion chain Topshop is the latest retailer to tap into the pop-up shop craze, opening a pop-up shop in its new Sydney store, highlighting some key sales strategies for retail start-ups.

 | Business planning  | Growth  | Sales and marketing  | Sales

Boyfriend pillow comforts singles

11:50PM | Monday, 26 November 2012 | Michelle Hammond

Are you sick of all the fuss that goes along with having a boyfriend? US-based firm Deluxe Comfort has invented a substitute – and it’s machine-washable too.

 | Planning  | Business ideas

Eskimo Joe turns to Pozible for latest album

11:58PM | Friday, 23 November 2012 | Michelle Hammond

Australian band Eskimo Joe is using Pozible to fund its next album, with the aim of raising $40,000 via the online crowdfunding platform.

 | Business planning  | Growth  | Growth Strategy  | Financing a business  | Venture Capital  | How I did it

Revealed: Europe’s top up-and-coming start-ups

11:49PM | Friday, 23 November 2012 | Michelle Hammond

Social ideas dominate a list of Europe’s top 10 up-and-coming start-ups, including a “social sound platform” and an app to help users find like-minded people while out and about.

 | Business planning  | Growth  | Technology

Melbourne entrepreneur Kris Bondin launches new TV program

11:46PM | Friday, 23 November 2012 | Michelle Hammond

A Melbourne entrepreneur has produced a national television program titled Money and Your Life, which enlists the help of experts to help families and businesses improve their finances.

 | Business planning  | Growth  | Financing a business  | Venture Capital

Rags to riches to rags again?

11:39PM | Friday, 23 November 2012 | James Thomson

SmartCompany editor James Thomson took time out from his busy schedule to talk to Today Tonight about the debt problems suffered by Nathan Tinkler, the former tradie who became Australia’s youngest billionaire.

 | Planning  | Business planning  | Legal matters  | Financing a business  | Cashflow  | Tax  | Insurance  | Leadership  | Managing people

Charge your phone in the great outdoors

11:00PM | Friday, 23 November 2012 | Michelle Hammond

There’s nothing quite as traditional and rustic as a campfire in the great outdoors. Now, thanks to a new invention, there’s no better way to charge your new smartphone either.

 | Planning  | Business ideas

Sydney start-up to offer coding crash course to tech novices

11:00PM | Thursday, 22 November 2012 | Michelle Hammond

An education start-up based in Sydney will teach entrepreneurs how to code in a new 10-week program, equipping participants with the skills and experience of an entry-level developer.

 | Planning  | Business planning  | Technology  | IT  | Sole trader

Niche focus helps eyeclarity take out Independent Retailer of the Year award

11:56PM | Thursday, 22 November 2012 | Michelle Hammond

A host of retailers have claimed titles at the 2012 Australian Retail Awards including Oroton, Pandora, Lenard’s Chicken and eyeclarity, which was named Independent Retailer of the Year.

 | Business planning  | Marketing  | Growth  | Sales and marketing  | How I did it

IT innovator among Telstra Business Women’s Award winners

11:53PM | Thursday, 22 November 2012 | Michelle Hammond

The founder of an IT consultancy and an accountant turned psychologist are among the winners of the 2012 Telstra Business Women’s Awards, which saw muesli queen Carolyn Creswell take out the top prize.

 | Business planning  | Growth  | Leadership  | How I did it  | Sole trader

NSW Government (finally) moves to formalise small business commissioner role

11:48PM | Thursday, 22 November 2012 | Michelle Hammond

The NSW Government has introduced legislation to establish the state’s first small business commissioner as a statutory officer, more than a year after the role was created and filled.

 | Planning  | Business planning  | Legal matters  | Leadership

Chasing the ‘pink dollar’

11:31PM | Thursday, 22 November 2012 | Matty Soccio

There are big dollars to be had in the burgeoning ‘pink dollar’ market. However, companies need to get the basics right first. BY MATTY SOCCIO.

 | Planning  | Business planning  | Marketing  | Growth  | Growth Strategy  | Sales and marketing  | Advertising  | Leadership  | Managing people

New electricity generator takes the pee

11:19PM | Thursday, 22 November 2012 | Michelle Hammond

Four entrepreneurial Nigerian teenagers have figured out a way to generate power from urine, adding an unexpected new meaning to the term “people power”.

 | Planning  | Business ideas