Two steps to better customer service: why measuring customer experience is so important

5:59PM | Friday, 22 May 2015 | Shane Goldberg

Delivering a great customer experience is important in driving business success. Here are the two steps you need to take to deliver that service.


Business valuations: Don't bait the shark

5:23PM | Friday, 22 May 2015 | Grant Field

Wondering about the lack of science involved in working out the value of a business on Shark Tank? You wouldn't be alone.

 | Planning

Newspapers' ongoing search for subscription revenue: from paywalls to micropayments

5:12PM | Friday, 22 May 2015 | Alex T. Williams and Victor Pickard

It’s no mystery that newspapers are struggling to make money: between 2006 and 2014, the industry lost approximately 30 billion dollars in advertising.

 | Planning

Wanted: UKTI on the hunt for nine Aussie fintech startups to take to London

5:25PM | Wednesday, 20 May 2015 | Kye White

The UK Trade and Investment Department (UKTI) will take nine Australian fintech startups on a mission to London in September.

 | Planning

Patent applications are down in Australia thanks to tougher rules

5:39PM | Wednesday, 20 May 2015 | Tyrone Berger

The latest figures released by IP Australia show there’s been a decline in the number of patent applications filed.

 | Planning

The seven books on Bill Gates’ reading list

5:25PM | Wednesday, 20 May 2015 | Eloise Keating

An explanation about how statistics can be manipulated and arguments about the sustainability of eating meat are just some of the topics on Bill Gates’ reading list.

 | Planning

Despite (selfie) appearances, digital has not really changed the way we experience travel

5:14PM | Monday, 18 May 2015 | David Glance

It might seem easy to claim that digital technology has disrupted the way we plan, prepare and experience, travel. But is this really the case?

 | Planning

Labor announces $500 million Smart Investment Fund policy, startups welcome move to ease funding crunch

5:55PM | Friday, 15 May 2015 | Andrew Sadauskas

The startup community has welcomed Labor’s intention to increase the amount of capital available to startups, but some have questioned whether a proposed $500 million startup investment fund is the right mechanism to achieve that goal.

 | Planning  | Business planning  | Business Grants  | Government and Regulation

Bill Shorten’s STEM policy wins startup support: “The best thing we’ve heard from either party in 20 years”

5:05PM | Friday, 15 May 2015 | Andrew Sadauskas

Labor’s Futuresmart policy aims to have coding taught in every Australian every primary and secondary school by 2020.

 | Planning  | Business planning  | Business advice and education  | Government and Regulation

Ten smart tips for startups

5:30PM | Friday, 15 May 2015 | Allan McKeown

Here are 10 tips to help you create a startup that investors will want to fund.

 | Planning

Startups, it’s time to talk about copying each other

5:29PM | Thursday, 14 May 2015 | Broede Carmody

Entrepreneurs aren’t shy when it comes to chasing similar business ideas, with a string of on-demand storage companies springing up recently after German startup SpaceWays launched in Australia.

 | Planning  | Business planning

Resilient, hardworking and quick to learn new skills: why veterans make perfect entrepreneurs

5:49PM | Wednesday, 13 May 2015 | Broede Carmody

Veterans make perfect entrepreneurs and startup employees because of their work ethic and ability to adapt.

 | Business ideas

Startups and VCs welcome budget measures but concerned about government’s “overall strategy” for startups

5:33PM | Wednesday, 13 May 2015 | Broede Carmody

Startups and venture capitalists have welcomed the Abbott government’s push to reform employee share schemes and implement a crowdfunding equity scheme.

 | Business planning

Not all corporate tax avoiders will be snared by new rules

5:55PM | Wednesday, 13 May 2015 | Kerrie Sadiq

Hockey’s budget announcement of two major tax integrity measures was flagged before the budget was handed down, but even that came as no surprise.

 | Planning

Fringe Benefits Tax on portable devices used for work abolished

5:43PM | Tuesday, 12 May 2015 | Kye White

Startups that supply their employees with portable devices like laptop and tablets will no longer need to pay Fringe Benefits Tax (FBT) on either device.

 | Planning

Budget outlines minor changes to proposed Employee Share Scheme

5:42PM | Tuesday, 12 May 2015 | Kye White

The federal budget has revealed a few minor changes to the Employe Share Scheme reform scheduled to come into effect on July 1.

 | Planning

Budget suggests crowdsourced equity funding scheme coming soon

5:41PM | Tuesday, 12 May 2015 | Kye White

Australia will likely have a crowdsourced equity funding scheme in place before the end of the 2015-16 financial year.

 | Planning  | Business planning

Entrepreneurs Infrastructure Program’s funding cut by $27 million

5:40PM | Tuesday, 12 May 2015 | Kye White

The Entrepreneurs Infrastructure Program, implemented in last year’s budget as a replacement for Innovation Investment Fund and Commercialisation Australia, was a target for savings in the latest federal budget.

 | Planning  | Business planning

Budget 2015: “Our economic plan is working” Hockey says as he reveals $41 billion deficit

5:37PM | Tuesday, 12 May 2015 | Cara Waters

Treasurer Joe Hockey says the government is sticking to its plan to strengthen Australia’s economy as he revealed a budget deficit of $41.1 billion for 2014-15.

 | Planning  | Business planning

Budget 2015: tax cuts to support startups, but few measures to encourage or educate potential entrepreneurs

5:07PM | Tuesday, 12 May 2015 | Kye White

A reduction in the company tax rate, help with costs of starting a business, and the ability to write off every asset that costs less than $20,000, are among the positives for startups in the 2015 Federal Budget.

 | Planning  | Business planning