Sales and marketing

Sales and marketing

Sales and marketing ideas, advice, news and tips from Australia's best business start-up mentors and journalists. StartupSmart's sales and marketing section features information and advice for business start-ups and people looking to start a business.

Advice What type of marketing should I use?

The type of marketing you use should be a critical part of your business plan. As part of that plan, you should identify who your key market is, and the demographics making up your customer base.

Advice How do I set my pricing?

Your selling price can be based on value, or cost.

Advice How do I conduct market research?

Many start-ups don’t have the money to hire firms to conduct market research. However, many companies are able to do their own market research by using a few simple methods.

Advice What goes in a marketing plan?

Your marketing plan identifies your key audience, the best marketing methods you should use to reach those particular demographics, and the amount you intend to spend on those methods.

Advice How do I maintain a customer/client focus within my business?

Keeping customers and clients happy should be your business’s main focus. They are the lifeblood of your operation and without them you will fail.

News eBay start-ups boosted by mobile phone spree

Start-ups that trade on eBay are benefitting from a surge in purchases made via mobile phone.

Taskmaster Join a local club

It pays not to forget the power of a bit of local marketing. Try joining your local sporting or community club.

Taskmaster Write out your company’s story

Lots of people have their elevator pitch right but fewer are skilled in telling the story of their business.

Features Top 10 marketing mistakes

You may have a stunningly brilliant range of products or offer clients the best service in town, but if no one knows about it, your business won’t succeed.

Taskmaster Make a YouTube video

It’s time to make your debut on the global stage by putting a video up on YouTube.

Taskmaster Ask for a discount

Get on the phone and demand a discount – you might be surprised at what you get.

Features Breaking the deadlock

Healthy Habits has become one of the most successful Australian-founded franchises around today. But founder Katherine Sampson learnt some hard lessons along the way.

News Consumer spending edges up

New figures reveal Australian consumer spending is beginning to recover, with August sales the strongest in nine months.

Tech tricks Location-based marketing is a must

By listing your business on Google Maps with some general keywords, you’ll attract customers in your area.

Taskmaster Go mystery shopping

How long has it been since you looked at your customer service process closely, and tried to find the areas of improvement?

Taskmaster Take you best customer to lunch

For as little as $50 you’ll impress your best customer and get great ideas to take back for further development.

Taskmaster Make a “luke-warm” call

If you are really finding it hard to step up to the cold call, why not try what I like to call the “luke-warm” call.

Guru says Gerry Harvey

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

Guru says Warren Buffett

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.

Guru says Jeff Bezos

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

Start-up ideas Price comparison sites gaining popularity

E-Commerce in Australia may be in its infancy, but price comparison sites are all the rage.

Features When the customer just doesn’t get it

Aconex founders Leigh Jasper and Rob Phillpot faced a common start-up problem - their customers didn't understand why they needed their products. Cue a huge education campaign a new focus.

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