With much of Australia gripped by a heatwave this week, many cafes owners were wondering if they were the only ones seeing their coffee orders dry up.
How quickly you respond to a request or complaint is the most important factor in customer service, according to customer service system start-up Zendesk.
Well, here we are, in the weeks before Christmas. If your staff are already slowing down, perhaps it’s time for some added incentives.
In some sectors, summer can often be a difficult season in which to make sales. Old Taskmaster says you mustn't get discouraged!
It is now a well-known (but often forgotten) fact that people invariably try to rationalise their decisions. Asking people what they want is the wrong way to find out what they’re really after.
Earlier this week, the ACCC announced it is taking an energy company to court over its sales tactics. Here’s how to prevent the same thing happening to you.
The weeks leading up to Christmas are always frenzied. Here are six things you need to do to thrive through a late-year rush.
Focusing on just one function of their product led to skyrocketing sales for Quadlock co-foudners Chris Peters and Rob Ward.
The team behind the wine deals site Vinomofo are onto a good thing now, but co-founder and chief executive André Eikmeier says becoming a profitable start-up was anything but easy.
Why is it that so many rational entrepreneurial individuals, people who create new businesses, are so fond of exaggeration?
Kogan.com.au has been issued with a cease-and-desist letter after it hosted a Click Frenzy sale despite not being part of the official event.
You’re passionate about your business – and so you should be. But there are limits to how much you should talk about it while in polite company.
A poor sales strategy can turn off even the most eager of potential customers. If you’re prospecting, here are a few key points to consider.
Regular Taskmaster readers will remember John, the owner of the Super Rooster Cafe decided to shake up his business. So how is the new cafe menu faring?
As counter-intuitive as it seems, in some cases the best thing to do is to turn a customer down. Here’s how to know when your business can no longer meet your customer’s needs.
Do you want to build a brand your customers will keep coming back to? It’s time to take a lesson from the doctor.
It’s easy to get nervous when speaking in front of a large crowd. If so, Old Taskmaster has a little trick that might help you out.
Getting customers the whole way through the online check-out process can be a challenge in an environment where entertainment and competitors are only a click away.
On September 13th 2013 Voyager I became the first manmade object to leave the solar system. The inscribed messages are an important reminder that what humans say isn’t always what they mean.
Relationships underpin every transaction in business. Here are seven tips to help you easily build rapport with your customers.