Air New Zealand

Australian consumers value “experience theatre”, report reveals

5:15AM | Friday, 10 May 2013 |  Businesses need to tap into the notion of “experience theatre” to resonate with consumers, according to a new report, which identifies Singapore Airlines as one of the top companies for customer experience excellence.

THE NEWS WRAP: Log of 12,000 Vodafone complaints handed to regulators

1:11AM | Friday, 21 January 2011 |  Creator of Vodafail.com hands regulars a huge dossier of customer complaints, alleging poor service and poor network coverage.