Customer feedback


How can I best go about testing a new product?

2:39PM | Friday, 18 February 2011 |  Market research is a very valuable tool in business planning and it’s highly recommended for new ideas.

Get some great customers testimonials

6:00AM | Friday, 15 June 2012 |  I’ve always found it strange that some entrepreneurs are awkward about asking their customers for testimonials.

Time your response to a web enquiry

11:27PM | Wednesday, 30 November 2011 |  It’s crucial to understand that the internet is a real-time medium and customers expect attention within hours or minutes rather than days or even weeks.

How can I best go about reacting to customer feedback?

11:34PM | Friday, 11 November 2011 |  When a customer makes contact, thank them for their feedback – good or bad.

Find a weakness in your business

4:44PM | Monday, 18 April 2011 |  Get on the front foot and try to find and address your weaknesses before your opposition does.

Post on a forum

2:33PM | Thursday, 24 February 2011 |  Depending on what industry you are in, there is likely to be a website where members of the sector gather to get news and exchange views.

Investigate a customer complaint

2:57PM | Tuesday, 15 February 2011 |  When a business gets a complaint about its product or service the immediate thought is to fix the problem, make the customer happy and get on with life.

How can my new business make the best use of social media?

10:27PM | Friday, 29 October 2010 |  Consumers drive social media: so listen to what they say – and act.

Turning your idea into business reality

10:29PM | Friday, 29 October 2010 |  My best advice to anyone who wants to turn an idea into a business is to look at what Nike prints on its t-shirts: Just Do It.

How do I conduct market research?

8:07PM | Tuesday, 31 August 2010 |  Many start-ups don’t have the money to hire firms to conduct market research. However, many companies are able to do their own market research by using a few simple methods.