10:03PM | Thursday, 8 October 2015 | Businesses would be wise to stop telling people what they should want and let customers tell them what they want.
10:00AM | Tuesday, 29 October 2013 | Don’t let your best customer become your worst customer – the more indebted a particular customer is to you, the less you can afford to offend them.
1:55AM | Thursday, 6 January 2011 | Most customers don't complain. They simply don't come back. So the fact that your customer has alerted you to a problem is wonderful!
9:17PM | Monday, 26 September 2011 | Deep in the bunkers under Taskmaster Towers, a secret war room has been established. Sales generals and widget marketing wizards are busy plotting Operation Reconnect.
7:59PM | Wednesday, 13 July 2011 | As entrepreneurs, we love receiving referrals from suppliers and customers. But are you as gracious in giving them out as you are in receiving them?
7:00AM | Thursday, 28 July 2011 | Emails. Phone calls. Text messages. LinkedIn messages. When you are in business, there is a never-ending stream of communications coming your way. But being accessible to customers is crucial.
6:00AM | Friday, 15 June 2012 | I’ve always found it strange that some entrepreneurs are awkward about asking their customers for testimonials.
6:00AM | Wednesday, 13 June 2012 | How long has it been since you spoke to your best customers? If the answer is more than three months, then you’ve got some catching up to do.
2:21PM | Monday, 27 February 2012 | Be they large or small, there's only one way to learn what your customers want and that's to ask them the right questions.
11:27PM | Wednesday, 30 November 2011 | It’s crucial to understand that the internet is a real-time medium and customers expect attention within hours or minutes rather than days or even weeks.