3:46PM | Tuesday, 12 March 2013 | It is nearly inevitable that you will eventually be confronted with a horrible customer. Thankfully, there are ways to deal with them before they wreck your business. BY ALEXANDRA CAIN.
10:27PM | Monday, 11 October 2010 | Here's a four-step strategy to help you to clear your existing stock while managing your future inventory.
9:21PM | Thursday, 9 September 2010 | Creating a great customer focused culture really begins with you — the business owner.
11:50PM | Monday, 28 November 2011 | Before you begin your interviews, make sure you list the key traits you're looking for in a staff member.
1:55AM | Thursday, 6 January 2011 | Most customers don't complain. They simply don't come back. So the fact that your customer has alerted you to a problem is wonderful!
7:00AM | Friday, 20 July 2012 | What happens to your customers when they visit your store or contact your business by email? If you don't know, it’s time to become a secret shopper.
7:00AM | Thursday, 28 July 2011 | Emails. Phone calls. Text messages. LinkedIn messages. When you are in business, there is a never-ending stream of communications coming your way. But being accessible to customers is crucial.
4:04PM | Thursday, 19 April 2012 | The concept of getting jobs done is more than a marketing strategy. It is a useful and simple tool that all start-ups should use when developing their business strategy. BY MARC PESKETT.
4:05PM | Thursday, 5 April 2012 | What if your products could revolutionise the way one of your customers did business?
2:51AM | Wednesday, 29 February 2012 | The challenge is to select the strategies most suitable to your particular market and business model, while ensuring you provide the best service to your customers.