Customer service

Latest

Nightmare on start-up street: Dealing with customers from hell

3:46PM | Tuesday, 12 March 2013 |  It is nearly inevitable that you will eventually be confronted with a horrible customer. Thankfully, there are ways to deal with them before they wreck your business. BY ALEXANDRA CAIN.

How can I make my inventory control more efficient?

10:27PM | Monday, 11 October 2010 |  Here's a four-step strategy to help you to clear your existing stock while managing your future inventory.

How do I ensure my team has a good customer service ethos?

9:21PM | Thursday, 9 September 2010 |  Creating a great customer focused culture really begins with you — the business owner.

What do you look for in staff to ensure they have good customer service skills?

11:50PM | Monday, 28 November 2011 |  Before you begin your interviews, make sure you list the key traits you're looking for in a staff member.

How should I handle a customer complaint to ensure that I don’t lose her as a future buyer?

1:55AM | Thursday, 6 January 2011 |  Most customers don't complain. They simply don't come back. So the fact that your customer has alerted you to a problem is wonderful!

Find out what happens to customers when you’re busy

7:00AM | Friday, 20 July 2012 |  What happens to your customers when they visit your store or contact your business by email? If you don't know, it’s time to become a secret shopper.

Increase your accessibility

7:00AM | Thursday, 28 July 2011 |  Emails. Phone calls. Text messages. LinkedIn messages. When you are in business, there is a never-ending stream of communications coming your way. But being accessible to customers is crucial.

Five steps to gain a better customer focus

4:04PM | Thursday, 19 April 2012 |  The concept of getting jobs done is more than a marketing strategy. It is a useful and simple tool that all start-ups should use when developing their business strategy. BY MARC PESKETT.

Run an experiment for a customer

4:05PM | Thursday, 5 April 2012 |  What if your products could revolutionise the way one of your customers did business?

What are some affordable strategies to achieve online growth?

2:51AM | Wednesday, 29 February 2012 |  The challenge is to select the strategies most suitable to your particular market and business model, while ensuring you provide the best service to your customers.
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