2:21PM | Monday, 27 February 2012 | Be they large or small, there's only one way to learn what your customers want and that's to ask them the right questions.
2:14PM | Wednesday, 22 February 2012 | Person-to-person conversations are the key ingredient in breaking down resistance. Short and quick statements don’t get you anywhere.
9:00AM | Monday, 19 September 2011 | Depending on the type of product or service you offer, it may be a good idea to consider different customer service levels for different customers.
11:54PM | Thursday, 17 November 2011 | Start-ups from all industries should be reminded of the need to keep language clear and simple, to avoid alienating investors and customers. With this in mind, here are the 10 phrases you should think very carefully about before uttering.
I’m importing some designer fashion brands to sell online. What should I do about my returns policy?11:16PM | Thursday, 17 November 2011 | To run a successful online store it’s important to alleviate any fears that customers may have.
11:34PM | Friday, 11 November 2011 | When a customer makes contact, thank them for their feedback – good or bad.
11:08PM | Friday, 4 November 2011 | The simple answer to this question is yes, most definitely.
10:40PM | Tuesday, 18 October 2011 | The best tactic of all is to make your customers’ visit enjoyable. I believe it’s pretty simple – happy customers come back.
10:38PM | Friday, 7 October 2011 | A new report reveals more than half the population believe Australia’s customer service levels have declined in the past five years, with young retail workers identified as the main culprits.
10:00PM | Wednesday, 5 October 2011 | Brand building and awareness via Facebook is great but the key outcome from any marketing activity is sales. BY MICHAEL FOX.