Customer service

Should I treat my large customers differently?

2:21PM | Monday, 27 February 2012 |  Be they large or small, there's only one way to learn what your customers want and that's to ask them the right questions.

Should I encourage my staff to chat to customers in-store?

2:14PM | Wednesday, 22 February 2012 |  Person-to-person conversations are the key ingredient in breaking down resistance. Short and quick statements don’t get you anywhere.

Develop an express service plan

9:00AM | Monday, 19 September 2011 |  Depending on the type of product or service you offer, it may be a good idea to consider different customer service levels for different customers.

10 buzz phrases your start-up should never use

11:54PM | Thursday, 17 November 2011 |  Start-ups from all industries should be reminded of the need to keep language clear and simple, to avoid alienating investors and customers. With this in mind, here are the 10 phrases you should think very carefully about before uttering.

I’m importing some designer fashion brands to sell online. What should I do about my returns policy?

11:16PM | Thursday, 17 November 2011 |  To run a successful online store it’s important to alleviate any fears that customers may have.

How can I best go about reacting to customer feedback?

11:34PM | Friday, 11 November 2011 |  When a customer makes contact, thank them for their feedback – good or bad.

Should I be using Twitter as a customer service tool?

11:08PM | Friday, 4 November 2011 |  The simple answer to this question is yes, most definitely.

Are there any good tactics to encourage repeat sales from customers?

10:40PM | Tuesday, 18 October 2011 |  The best tactic of all is to make your customers’ visit enjoyable. I believe it’s pretty simple – happy customers come back.

Young retail workers dragging down customer service: Study

10:38PM | Friday, 7 October 2011 |  A new report reveals more than half the population believe Australia’s customer service levels have declined in the past five years, with young retail workers identified as the main culprits.