User experience


Focus on customer engagement

7:23PM | Thursday, 7 July 2011 |  Today I had the pleasure of attending a StartupSmart webinar with Brian Walker, managing director of the Retail Doctor Group on the global trends re-shaping the retail sector.

My store is downright drab – how can I make it appealing to customers?

6:53AM | Thursday, 30 June 2011 |  The fact you have identified your store as drab means that some urgent action needs to occur.

Scented nightclubs awaken customers’ senses

6:08AM | Tuesday, 21 June 2011 |  New research reveals the better a nightclub smells, the better your night out will be, suggesting there could be an opportunity for hotel operators to design their own signature scent.

Coffee prices a wakeup for operators

3:13PM | Tuesday, 22 March 2011 |  Australian cafes have been urged to concentrate on improving the customer experience in the wake of a record coffee price surge.

Start-ups on alert as Westfield launches online shopping

11:01PM | Tuesday, 16 November 2010 |  Westfield Group is the second major Australian retailer to launch an online shopping platform, following David Jones’ move into eCommerce earlier this month.

Up, up and away

11:22PM | Monday, 15 November 2010 |  RedBalloon, now nine years old and with a revenue more than $30 million, has had to learn some hard lessons along the way to get it to its current enviable position.

Photo Album Story Teller puts words into pictures

11:01PM | Monday, 1 November 2010 |  A new device allows users to record stories – and embed them in their images.

Facebook micropayment tool to enable in-screen purchases

10:30AM | Thursday, 28 October 2010 |  PayPal says users will be able to click and buy low-cost content without leaving web pages, with low transaction charges for sellers.

Are you making your website social?

9:18PM | Thursday, 23 September 2010 |  Are you actually making your website social, or just hoping a few features here and there can save you?

New ANZ app to offer direct mobile payments

9:52PM | Thursday, 2 September 2010 |  ANZ has launched an iPhone app that will allow businesses to transfer money to suppliers or staff using only a mobile phone number.