business intelligence


Rewardle bets on consumers embracing wearables in a bid to bring tech to merchant reward cards

8:54AM | Tuesday, 19 August

Melbourne-based tech startup Rewardle has released its first version of technology that enables merchants to accept payments from their customers via wearable technology such as smartwatches.   Believing that wearables are here to stay, Rewardle founder and managing director Ruwan Weerasooriya says they pre-ordered test devices and started working through concepts for how wearable tech could extend and enhance the Rewardle offering.   “We’re on a mission to provide the digital engagement tools and business intelligence used by large retail chains to local High St merchants by unlocking the power of mobile computing, cloud based software and big data analysis,” he says.   “We've made sure that local High St merchants are armed with the technology to take advantage of this emerging consumer trend and to our knowledge we are among the first in the country to provide smartwatch users with the ability to pay for an item such as a coffee using their wearable device.”   Typical merchants that use the Rewardle platform include cafes, restaurants, hair and beauty salons, pubs/bars, gyms, grocery stores, day spas, pharmacies, juice bars and quick service food outlets.   The company has given the traditional “buy nine, get one free” paper punch card a digital makeover and extended its utility by adding prepayment, mobile ordering and social media integrations.   Merchants place a tablet running the Rewardle app on their counter allowing customers to interact with the tablet using a card, the Rewardle smartphone app and now their wearable device to check-in. Once checked in the customer can record their visit, collect points, redeem rewards and make payment.   "We've only scratching the surface with this initial iteration but as a lean start up we'll continue experimenting and go much deeper as we learn," Weerasooriya says.   Juniper Research forecast that the retail revenue from smart wearable devices, including smart-watches and glasses, will reach $19 billion by 2018. Locally, Australian research firm Telsyte has predicted Aussies will spend more than $1 billion on wearables, including smart-watches, wrist bands and glasses by 2016.

Spotlight Reporting raises $3 million for expansion as cloud market goes through the roof

6:25AM | Wednesday, 4 June

Australia is the hottest market at the moment for cloud software, according to Spotlight Reporting chief executive officer Richard Francis.   The company offers business intelligence cloud software to hundreds of professional firms and organisations across the globe, with a particularly focus on Australasia, the United Kingdom and the United States.   It recently raised $3 million that will be used to expand the company’s physical presence in Australia as well as the UK and US, and fast track its product development.   Investors participating in the funding round include MYOB co-founder and Xero director Craig Winkler, former Xero chairman and former Kiwibank chief executive officer Sam Knowles and Xero director and Spotlight Reporting advisory chair Graham Shaw.   “You have Xero shaking things up big time, QBO aggressively pursuing market share, MYOB coming back to market with cloud products, plus dozens of add-on software providers like Spotlight Reporting trying to enrich the experience of business owners, accountants and others,’’ he says.   “We already service many leading accounting firms and organisations in Australia, and have accomplished ex-Xero Jason Forbes as our director of sales.   “He’s based in Brisbane and we are looking actively right now for senior account managers in New South Wales and Victoria.   “Even in the age of SaaS, having a physical presence and getting to know your customers personally is so important.   “Australia is so important to get right.”   In addition to its Brisbane office the company also has offices in New Zealand, San Francisco and is about to open an office in London.   Francis says the company’s immediate focus will be to add more sales and account managers, positions key to expansion.   “You can’t skimp on customer service or experience,’’ Francis says.   The company is also looking at expanding other core functions by adding developers and marketers; Francis says time will tell where it is best to place them.   “Our vision is nothing less than supporting millions of business customers and their advisors globally in making better decisions for superior outcomes,’’ Francis says.   “This capital raise is an important step on the long road towards achieving our vision.”

Snowball on the hunt for audacious local startups that want a shot at moving to the US

4:44AM | Wednesday, 2 April

The local funding versus overseas funding issue is not going away any time soon, but while venture capitalist Mark Carnegie is hosting a funding event aiming to find local capital for startups, Melbourne-based Snowball group is looking for startups that want access to overseas investors.   Snowball executive director John Dowell says they are taking some companies from their own investment portfolio to New York and San Francisco to meet a number of leading venture capital firms, family offices, angel investors, and high net worth individuals. They are accepting expressions of interest from other companies for a nominal fee of $2500.   The program, called Melbourne Accelerator, is open to those who are prepared to relocate to New York or San Francisco. Most importantly, though, to gain attention in the US, startups need to be ambitious in what they hope to achieve.   “The key requirement from overseas investors is that you have a ‘big audacious goal’,” Dowell says. “Australian startups tend to be on the conservative side, we’re looking for people who have a huge goal in mind – people who want to change the world – true innovators and disruptors.”   Dowell says that Australians have a strong international reputation when it comes to business intelligence and the program had come about at US investors’ requests.   “Investors are keen to hear from Australian startups, who have a great name in the US,” he says.   Dowell says despite a genuine attempt to grow Australia’s investment funds, the local market was tough. A recent report by AVCAL indicated that as few as 350 out of a possible 30,000 companies received private equity or venture capital funding from Australian investors last year.   “I really admire the push to get more Australian venture capital, but the reality is that it’s just not there yet,” Dowell says.   “This is not a slight on anyone in the local funding community, but just the current situation.”   Dowell says the benefit for them is that they’re providing opportunity for their investor group. Snowball helps candidates refine their pitch for US markets.   To be eligible, all you have to have is a startup venture with a product at beta stage that is market ready and has the potential for exceptional growth. They should be prepared to move to New York or San Francisco.   Startups wanting to apply can go here.

Trademark troubles and the day Adobe went after Envato: Start-ups are Scary series

2:17AM | Friday, 14 February

When two-year-old Envato received a firmly worded legal letter from tech juggernaut Adobe in 2009, the team thought their business was over.   “We were terrified. It was just, oh my god our company is about to be demolished. Terrible things are going to happen and our world was rocked,” co-founder and business intelligence director Vahid Ta’eed told StartupSmart.   Launched in August 2006 by four co-founders in Sydney, Envato was originally called Flash Den, after their first marketplace that connected buyers and sellers of Flash content.   Despite registering a logo including the word “flash den” when they launched, they didn’t attempt to trademark the word until 2009. This is probably what triggered Adobe, which owns the trademark for “Flash”, to send the young company a sternly worded letter.   “We got a concerning, and I would even say ugly, letter from Adobe’s lawyers. I still remember reading it, my heart was beating crazily and sweating,” Ta’eed says.   According to Ta’eed, the letter informed Flash Den of a series of legal consequences if they didn’t change their company name, website and trademark swiftly.   “They were a massive company. It felt like the Borg had come and we were about to be devoured,” he says.   (For those who may not watch Star Trek, the Borg are an alien race that forces other races into their collective by turning them into cybernetic organisms.)   Flash Den was managing four marketplaces with a team of 15 who had worked hard for two years to build their brand.   “We worked through the panic. At first you’ve just got to get past the denial and anger, but then we realised we wanted to switch away from just selling Flash anyway, so maybe a forced branding change wasn’t such a bad thing,” Ta’eed says.   They renamed that particular marketplace and their business from Flash Den to Active Den, which enabled them to include emerging technologies such as Microsoft’s Silverlight.   They negotiated with Adobe to keep the Flash Den domain for a few months so they could redirect users to their new site.   “We’d spent two years and didn’t want to just vanish,” says Ta’eed, adding the Adobe team were actually pretty good about the situation after their first exchange.   The team decided to be transparent about the issue and communicated the brand change through a concerted PR effort that included stories in TechCrunch and the Washington Post.   “We’d moved beyond just Flash, but we were still that brand, bolted onto that word. To move beyond it was challenging but as a start-up you do what you have to do,” Ta’eed says.   The plan had always been to build a portfolio of marketplaces selling online content such as website templates and stock photography. Armed with a deeper understanding of trademarks and a more nimble approach to branding, the Flash Den team went on to explore new company brand names.   They originally explored the possibility of rebranding to Eden but abandoned that plan due to the difficulty of trademarking a common word.   In 2010, they bought Envato for about $1000 out of a catalogue of brands, complete with the brand, domain and first logo.   “I remember when we picked it; I wasn’t convinced we seemed like an Envato. But now it feels like we’ve always been this,” Ta’eed says.   Armed with a new brand, they went on to launch four new marketplaces. The team never took any external funding.   “Being entirely self-funded is pretty cool. You get to make your own decisions and your own mistakes, which you learn from and live with,” Ta’eed says.   Envato now employs over 100 people in Melbourne, with another 100 scattered around the world. In seven years, they have paid out over $140 million in payments to the marketplace “authors” or content creators.

Investment is all about focus, proof and people: Insights from the Next program

10:20PM | Tuesday, 15 October

This week’s session of the Next start-up development program was focused on investment, with Adventure Capital co-founder and partner Darcy Naunton presenting to 27 start-ups about investment strategies and business development.   Naunton told StartupSmart he was impressed all of the start-ups were tackling genuine problems, and therefore had real potential if they focused their idea on one target market.   “The focus in my answers last night was on the need to target and hone in on one market. It’s much easier to test by defining your best market and going after them,” Naunton says. “It also means the number of players and stakeholders you need to get onside are much lower.”   Naunton says once an idea is proven, you can approach angel or venture capital investors, and begin expanding across verticals.   “Having traction within a single vertical is enough to approach any investor for funding, provided you understand the similarities and differences of the verticals that are next on your list. This is pretty important, because each market has its own dynamics and culture of doing things,” Naunton says.   The presentation also explored the changes that are required once a start-up founder takes on investment, adding they are considerable.   “You need to be ready for the obligations and cultural change that come when you take on investment and become responsible for someone else’s money. From then on, as director of a company your single goal becomes to maximise shareholder value, even if that’s a detriment to your own goals and lifestyle,” Naunton says, adding most investors expect to be able to exit within five years.   Naunton says for new founders with limited track records, it helps to get in touch early to start building relationships before approaching for funding.   “Investment is a people game, and getting comfortable with your investors should be your top priority. Get in early and set some goals, and then achieve those milestones and communicate it back before approaching for funds,” Naunton says.   He adds it was great to see the start-ups were approaching possible investment pragmatically.   “I was refreshed to see they weren’t all indoctrinated into the Silicon Valley mentality, and the idea that a good idea has the right to investment and enough persistence will make it happen sooner or later,” Naunton says.   According to Naunton, online marketplaces are one of the most common ideas emerging across all levels of the start-up ecosystem, from start-up weekends to accelerator s to funding pitches, but many misunderstand how complicated these are to scale.   “Because it’s quite an easy to understand business model, we keep seeing a lot of marketplace ideas. But they’re really hard to build and scale, and very few successful ones have emerged from Australia,” Naunton says, adding 99designs was the stand out in this space.   Naunton added Adventure Capital saw a lot of value in business to business ideas, especially those that focused on delivering and using data such as business intelligence softwares.   “Another really interesting area is ideas that follow on from the Amazon web services model and carve out particular aspects of the business process, refine it and turn it into a business of its own,” Naunton says.

DMG Radio’s Rebekah Horne relocates to run LA start-up GumHouse

9:21PM | Sunday, 2 September

US start-up GumHouse has a new chief executive in the form of Rebekah Horne, digital director of DMG Radio Australia and former senior vice president of MySpace International.

Commercialisation Australia showers cash on Brisbane energy efficiency start-up

7:15PM | Monday, 30 July

A Brisbane start-up will develop an energy-efficient shower system using a $795,000 grant, courtesy of Commercialisation Australia, which has unveiled its latest round of recipients.

Five ways to generate hot sales leads

6:20AM | Tuesday, 19 June

Prospecting for new business can be the difference between failure and success for a start-up. But knowing where to hunt for new business can be a major challenge.

Brownie Points

5:07AM | Monday, 7 May

There are five founders behind the Brownie Points enterprise, who bring a huge level of experience across sales, marketing, information technology, creative design and branding.

SMEs swayed by banks’ prices, not service: Report

7:15AM | Thursday, 21 July

More than 60% of SMEs would consider switching banks if offered the opportunity, particularly if the price is right, a new report reveals.


2:02AM | Monday, 7 February

Nick Holmes a Court started up Buzznumbers in 2009. The business tracks online conversations and analyses the influence of brands, providing analytics to clients who want to track how their reputation is faring on Twitter or the blogosphere.