November 2013

It came from the flatlands: Why you need to pay attention to customer service

11:28PM | Thursday, 28 November 2013 | By Taskmaster By the carload, residents from the sprawling metropolis in the flatlands are making their annual summer pilgrimages up the highway towards the hills. And in a small town in Parts Unknown, the locals are working on their customer service.

Outsourcing: Why it’s not a dirty word

11:00AM | Wednesday, 27 November 2013 | By Taskmaster Are you outsourcing your non-core tasks? If not, there’s a really good business reason why you should.

Be strategic about how you discount

11:00AM | Tuesday, 26 November 2013 | By Taskmaster Are you thinking of doing a promotion? It’s time to think through your discount strategy.

Organise a festival and promote local businesses

11:11PM | Monday, 25 November 2013 | By Taskmaster The Parts Unknown traders’ association has gotten together with the local shire council to organise a local community festival. Here's why your town should do likewise.

A lesson from LG’s creepy TVs: The pitfalls of data collection

11:20PM | Friday, 22 November 2013 | By Taskmaster Recently, your humble correspondent read about a PR disaster at consumer electronics giant LG. Here’s a key business lesson from the saga.

Android KitKat: Set up wireless printing with a HP printer

11:16PM | Thursday, 21 November 2013 | By Andrew Sadauskas One of the great new features in Android 4.4 KitKat is how easy it is to print a document on a wireless printer. If you have an ePrint-compatible HP printer, here’s how to set it up.

The fast food industry crackdown coming: Be prepared

11:23PM | Monday, 18 November 2013 | By Taskmaster Now, as long time readers will know, your humble correspondent is no fan of paper-folding, time-wasting government bureaucrats. Well, if you’re in the fast food industry, they could soon be knocking on your door.

Don’t talk shop – at least, not all the time

11:51PM | Friday, 15 November 2013 | By Taskmaster You’re passionate about your business – and so you should be. But there are limits to how much you should talk about it while in polite company.

Organise a regular lunch with your team

11:42PM | Thursday, 14 November 2013 | By Taskmaster Are you starting to build a team? There’s an easy way to improve your team cohesion.

How to sell to the most elusive of creatures

11:00AM | Tuesday, 12 November 2013 | By Taskmaster Today, Old Taskmaster is going to tell you a tale about a mythical creature some people claim exists, despite extensive evidence to the contrary.