The Zappos Experience - 5 Principles to Inspire, Encourage, and WOW

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  • Australian Businesswomen's Network
    Australian Businesswomen's Network
    Event Creator

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The Zappos Experience - 5 Principles to Inspire, Encourage, and WOW
Event Information
Sydney, Australia
From : Thursday, 19 April 2012 12:00 PM
Until : Thursday, 19 April 2012 01:00 PM
(UTC +10:00) Eastern Australia, Guam, Vladivostok
Seats available:
Unlimited seats

Event Details

What is it about Zappos that makes their customers so delighted?


Author Joseph Michelli was granted full access to Zappos employees across the organisation and writes about the big Wow.

“Wow and caring are celebrated at Zappos, whether they are delivered to customers or to members of the internal Zappos family," he writes. "The more that wow and caring are seen and acknowledged, the more joy will be experienced by all stakeholders.”

Join us on 19 April when Joseph Michelli, author of THE ZAPPOS EXPERIENCE: 5 Principles to Inspire, Engage, and WOW distills the five primary leadership principles and core values that enhance the customer experience, increase employee engagement and drive innovation.

Register for this complimentary webinar today.

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