Recommend Print

Managing people

Get serious about training

By The Taskmaster
Tuesday, 14 December 2010

The Taskmaster on training programsIt’s not often the Taskmaster has to turn to another entrepreneur for advice, but I couldn’t help but pick up on this tip from Michael Malone, the chief executive of iiNet, who appeared in a great interview on StartupSmart yesterday.


Malone, who runs one of Australia’s biggest internet service providers, was busy hiring tech staff who had little customer service experience when it was suggested he should be hiring hospitality staff who could be trained in tech areas.


“So we shifted completely. We became a registered training organisation, we started hiring people from hospitality or tourism, and we have fairly intensive training at the beginning to bring them up to speed.”


“We did it for operational reasons [but] I think it really did a lot to reinforce that culture that we’re about service; that’s our number one priority so anyone in the business needs to demonstrate a background in service in some way or another.”


Now, not all start-ups need to go to the effort of becoming a registered training body. But it is an example of why it’s worth putting some real time and effort in your training programs.


Instead of making things up in a training situation, you should actually try and document the processes and procedures that are key parts of your culture. As Malone’s example shows, this stuff really, really matters.


Get it done – today!

Comments (0)

Subscribe to this comment's feed

Write comment

You must be logged in to post a comment. Please register if you do not have an account yet.


FREE DOWNLOAD - 101 tips for start-up entrepreneurs

Covering everything from starting up to sales to social media strategies, this advice forms a fantastic guide that will be of use to anyone starting up in business.

Register for the StartupSmart Newsletter and immediately receive '101 tips for start-up entrepreneurs'.

Your email please (*)

Invalid Input
101 tips for start-up entrepreneurs

Free Newsletter

Invalid Input
Join the StartupSmart community

Follow us

StartupSmart on Twitter StartupSmart on Facebook StartupSmart on LinkedIn

Subscribe to StartupSmart RSS feeds


Sponsored Links

Our Partners