How startups can embrace analytics for better customer service

7:29PM | Monday, 7 July 2014 | Michael Hansen

Analytics is the tool that the business world is talking about, with organisations using data to gain a much deeper insight into the wants and needs of their customers.

Eight simple ways start-ups can improve customer service in 2014

1:41PM | Wednesday, 22 January 2014 | Michael Hansen

Are you looking to make your consumers grin with delight in 2014? Here are eight key ways to improve your customer service.

Surviving the pre-Christmas rush

11:50PM | Thursday, 28 November 2013 | Michael Hansen

The weeks leading up to Christmas are always frenzied. Here are six things you need to do to thrive through a late-year rush.

How to hire the right people for your start-up

10:36PM | Monday, 14 October 2013 | Michael Hansen

We all know about the ‘war for talent’ and the importance of getting the right people to join your team, but in a start-up it can make all the difference between whether you succeed or fail.

Six tips to embracing self-service for customer satisfaction

9:38PM | Wednesday, 4 September 2013 | Michael Hansen

Do you want to create a first-class self-service experience for your customers through online forums, communities, and social media? Here are the six steps you need to follow.

Five simple start-up tips for great customer service

7:33PM | Wednesday, 17 July 2013 | Michael Hansen

Do you want to deliver exceptional service to your customers? If so, here are five essential tips you should follow.

Five keys to keeping your start-up staff happy

6:27PM | Thursday, 13 June 2013 | Michael Hansen

Employee satisfaction is a vital part of the success of any business. Here are five key ways to help you establish a positive corporate culture in your business.

How can my start-up give back to the community?

5:47PM | Monday, 27 May 2013 | Michael Hansen

There are some valuable benefits to be gained from your start-up giving back to the community. Here are five easy ways to generate social capital through your business – without breaking the bank.

How can I communicate with staff in different locations?

4:10PM | Tuesday, 9 April 2013 | Michael Hansen

Managing people in different geographical locations can be tough, unless you see it as being like a team based on multiple floors of the same building.

Three ways to boost customer satisfaction via social media

3:31PM | Wednesday, 13 March 2013 | Michael Hansen

Social media can be a cost-effective and convenient customer service channel. By following these three key tips, you can ensure you tweet your customers right.

Do US start-ups have an edge on Australian ones?

2:04PM | Monday, 18 February 2013 | Michael Hansen

As counter-intuitive as it might seem, there are several big reasons why Australian start-ups that go global have an edge over their American rivals.