For the business to grow, you have to let go and trust your staff.
After 30 years in business, often people wonder how I stay motivated. Here are my secrets.
Whether it’s our bank, butcher or insurance broker, we need to have a good working relationship. It has to be win/win.
I say, seize the opportunity. But before you get too involved, make sure it’s all in writing so you’re all clear what you want out of the partnership.
The best tactic of all is to make your customers’ visit enjoyable. I believe it’s pretty simple – happy customers come back.
I’ve started up a retail business in a regional town. How can I build a rapport with the local community?
I believe you can really make a difference by having your business in a regional town. I should know – we have six bakeries in regional Victoria.
There are many, many tactics for improving customer service. One of the best? The mystery shopper!
With rising cost pressures, how do I pass this on to our customers in a way that won’t drive them away?
Pricing is all about perceived value. Whatever you do, don’t price yourself out of the market. You must ask a fair price for your product.
I believe staff training is vital to the success of any business. And I’ve found that using external trainers is the best option. Here’s why.
One of the biggest mistakes I have made is not acting quickly enough to increase prices when needed. Pricing is critically important.
Make would-be hires feel comfortable and relaxed with a little chitchat. Only then will you find out what they’re really like.
What is the best way to test that a potential supplier will deliver you quality goods on time at a price you’ve agreed?
Finding the right supplier is crucial, especially in the long-term.
What is the best way to shift excess stock? Are discounts the best tactic and, if so, how should I do this?
Beware: a “discount” mentality among customers who wait to buy only when goods are on sale.