Hard lemonade leaves a sour taste: Why a system needs a driver

3:04PM | Wednesday, 5 March 2014 | Walid El-Khoury

A dad went to buy his seven-year-old son a lemonade while they were watching the Detroit Tigers. Poorly implemented systems quickly turned a fun family outing into a nightmare – and the same can happen to your business.

The handbrake that stops all madness

2:48PM | Wednesday, 5 February 2014 | Walid El-Khoury

When it comes to cars, handbrakes are an essential system. It is critical that the equivalents are fitted to your start-up.

Limit the choices your customers have to make

1:54PM | Friday, 17 January 2014 | Walid El-Khoury

Giving your customers too much of a good thing might lead to consumer fatigue when it comes to making a choice.

Ignore what your customers say, tell them what they want

12:07PM | Wednesday, 4 December 2013 | Walid El-Khoury

It is now a well-known (but often forgotten) fact that people invariably try to rationalise their decisions. Asking people what they want is the wrong way to find out what they’re really after.

What is it? Check

11:29PM | Wednesday, 6 November 2013 | Walid El-Khoury

Last month I posted a little riddle – and here’s the answer.

Walid’s riddle

10:15PM | Thursday, 3 October 2013 | Walid El-Khoury

Can you figure out this small business riddle? The answer will be revealed next month.

The magic torch: How perception can make all the difference

9:55PM | Tuesday, 3 September 2013 | Walid El-Khoury

During a recent bushwalk, I felt less exhausted climbing steep hills at night than during the day. It brought to light an important business lesson.

Building business leverage: Your golden nuggets

8:47PM | Tuesday, 6 August 2013 | Walid El-Khoury

The Ancient Greek philosopher Archimedes once claimed that, with a long enough lever, he could move the world. In modern times, with the right leverage, your business can do likewise.

Watch your language

7:32PM | Tuesday, 2 July 2013 | Walid El-Khoury

Do you want to know the surest way to get what you want in business? Then watch your language.

Know which business risks can destroy your business

6:49PM | Tuesday, 4 June 2013 | Walid El-Khoury

In business, there are many risks you should seek to eliminate. However, there are two kinds of risk – strategy risk and execution risk – that threaten the very raison d’être of your business.

Who buys the staff kitchen toaster?

5:34PM | Tuesday, 7 May 2013 | Walid El-Khoury

Are you ready to grow your business in a healthy way? If you’re not sure, here are three essential questions you must answer yes to.

One more time: Your business may only have one problem

4:37AM | Wednesday, 3 April 2013 | Walid El-Khoury

Sometimes, the most unlikely change in your business can set off an amazing chain reaction. A perfect example is the story of Alcoa under Paul O’Neill.

The soul of your business

3:05PM | Tuesday, 5 March 2013 | Walid El-Khoury

Automated systems provide a boost to business productivity. However, without adequate human interaction, your business can become a sterile and soulless enterprise. BY WALID EL-KHOURY.

Make your meetings engaging

2:30PM | Tuesday, 5 February 2013 | Walid El-Khoury

This time I think I steered you in the wrong direction. Meetings should never be boring...if they are there is something wrong. BY WALID EL-KHOURY.

Is your business beautiful?

1:09PM | Tuesday, 15 January 2013 | Walid El-Khoury

“Beautiful” is not a term that gets used very often to describe businesses. But if you take an imaginary tour of your business, you will soon find it’s precisely the quality you need. BY WALID EL-KHOURY.

Perspective is everything

12:10PM | Tuesday, 18 December 2012 | Walid El-Khoury

Do you ever feel yourself getting worked up over nothing? If so, it’s time to look at the bigger picture – and an insignificant little blue dot 1.5 billion kilometres away. BY WALID EL-KHOURY.

The power of incentives

11:15PM | Tuesday, 20 November 2012 | Walid El-Khoury

If people are already motivated to an action by a sense of responsibility, altruism or mutual obligation, will a financial incentive induce them further? The answer might surprise you. BY WALID EL-KHOURY.

Are your KPIs killing powerful initiatives?

10:22PM | Tuesday, 23 October 2012 | Walid El-Khoury

The acronym “KPI” usually stands for “Key Performance Indicator”. However, if you’re measuring the wrong things, it’s an acronym that can quickly come to stand for something else. BY WALID EL-KHOURY.

It takes three to tango

9:21PM | Tuesday, 25 September 2012 | Walid El-Khoury

All businesses have three sets of stakeholders: Shareholders, clients and employees. Balancing their interests is critical to the success of your business. BY WALID EL-KHOURY.

Focus groups can shift your focus

9:22PM | Tuesday, 11 September 2012 | Walid El-Khoury

Focus groups serve an important function in modern product design. However, they are no substitute for instinct and intuition. BY WALID EL-KHOURY.