Conflict management

10 keys to managing people

4:43PM | Thursday, 5 April 2012 |  Managing staff can sometimes seem a little like herding cats. However, there are basic principles you can apply to make the process smoother. BY TOM McKASKILL AND MICHELLE HAMMOND.

Can we charge a fee if a client pays their invoices late?

3:08PM | Tuesday, 22 March 2011 |  The problem with late fees is the angst it causes and the destruction of goodwill it can bring. Penalties have been known to drive clients away from doing future business, so tread carefully.

Businesses urged to polish up negotiating skills

1:00AM | Thursday, 20 January 2011 |  More than a third of organisations are ill-prepared for business negotiations, according to a survey by sales performance and change management firm Huthwaite.

Have you asked your business partner the hard questions?

1:12PM | Tuesday, 11 January 2011 |  Taking on a business partner has many benefits, but a partnership can quickly turn pear shaped if you haven’t had the hard conversations up front.

Employees prepared to jump ship over bad managers

12:01PM | Friday, 17 December 2010 |  New research shows more than half of employees would quit their job if they had a conflict with their manager.