4:43PM | Thursday, 5 April 2012 | Managing staff can sometimes seem a little like herding cats. However, there are basic principles you can apply to make the process smoother. BY TOM McKASKILL AND MICHELLE HAMMOND.
3:08PM | Tuesday, 22 March 2011 | The problem with late fees is the angst it causes and the destruction of goodwill it can bring. Penalties have been known to drive clients away from doing future business, so tread carefully.
1:00AM | Thursday, 20 January 2011 | More than a third of organisations are ill-prepared for business negotiations, according to a survey by sales performance and change management firm Huthwaite.
1:12PM | Tuesday, 11 January 2011 | Taking on a business partner has many benefits, but a partnership can quickly turn pear shaped if you haven’t had the hard conversations up front.
12:01PM | Friday, 17 December 2010 | New research shows more than half of employees would quit their job if they had a conflict with their manager.
8:38AM | Wednesday, 25 August 2010 | A new survey of conflict management issues in the franchise sector has revealed an extraordinary level of distrust between franchisees and their franchisor.