Customer relations
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How can I protect myself from late payment problems?
I’ve started up as a supplier to business customers. How can I best protect myself from late payment problems? Read More -
How can I grab customers’ attention?
I’ve started up a retail business and would like to know how I can best grab the attention of customers. Can you help? Read More -
John F Smith
We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention. Read More -
Controlling the value chain
Water recycling company, New Water took a new approach not only with its offer but also with its entire supply and delivery, helping it grow to be a $... Read More -
How do I maintain a customer/client focus within my business?
Keeping customers and clients happy should be your business’s main focus. They are the lifeblood of your operation and without them you will fail. Read More -
How do I ensure repeat sales?
You need to offer customers an experience they can’t receive anywhere else. This can range from the quality of your product, to the level of customer ... Read More -
How do I drive sales for my business?
Most businesses go through times when sales are low. During those periods it’s good to have plans ready to increase activity and keep the business mov... Read More -
What do I do if my reputation is being damaged online?
The most important part of managing your reputation online is keeping a good relationship with your customers. Read More -
How should I interact with customers online?
Conversing with customers online is very different from talking or negotiating in a store. On the internet, users appreciate honesty, speed and conver... Read More -
Breaking the cashflow drought
When business is booming, many entrepreneurs naturally turn their focus to sexier measurements like sales and profit, but when things slow down it is ... Read More