Managing people


I’m pretty sure that a member of my staff has taken sickies on a few days. How should I handle this?

9:01PM | Wednesday, 28 September 2011 |  You should handle it head on -- directly, but with research done first.

Staff loyalty factor tipped to pay off for small businesses: Report

9:59PM | Tuesday, 27 September 2011 |  The favourable working culture of small businesses will aid them in the recruitment battle as the economic picture brightens, according to new research.

SMEs urged to help women into tech roles

9:07PM | Friday, 23 September 2011 |  Small businesses still have much to do in developing women in tech-related roles, a leading industry networking group has stressed.

SMEs urged to get robust over health and safety

9:50PM | Wednesday, 14 September 2011 |  Start-ups have been urged to review their health and safety policies, particularly in relation to home-based workers, ahead of a looming national OH&S regimen next year.

Start-ups urged to be flexible with overworked staff

9:00AM | Thursday, 8 September 2011 |  Start-ups have been urged to introduce flexibility in the workplace after a major new study found that nearly half of Australian employees are not compensated for the overtime hours they work.

Six key ways to improve your customer service

9:41PM | Tuesday, 6 September 2011 |  Australian businesses are failing to live up to customer service expectations. Why is this and how can you make sure your start-up survives the customer service test?

Employers failing the disability test, industry chief admits

9:08PM | Monday, 5 September 2011 |  Small businesses should help boost flagging workplace productivity by better utilising employees with disabilities, according to the chief executive of the Australian Chamber of Commerce and Industry.

Small business calls for Fair Work Act review

8:59PM | Tuesday, 30 August 2011 |  The Federal Government has come under pressure to review Australia’s workplace laws, with a small business lobby group claiming that SMEs find the current regime “confusing”.

Should I hire a salesperson and take a step back, or concentrate on hiring in other areas?

8:16PM | Wednesday, 24 August 2011 |  Driving sales provides growth. But you need to ask whether you’re really the best person to do this?

What kind of qualities should I be looking for in a marketing person?

8:48PM | Tuesday, 23 August 2011 |  A great marketer is someone who can drive demand led growth throughout your business.