NAB Online Retail Sales Index

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Online retailers risking customer exodus over costly shipping: Report

10:00AM | Wednesday, 3 October 2012 |  Australian online retailers are being encouraged to “do more with the same budget” in order to retain customers, after a report revealed only a quarter of local businesses currently offer free delivery.

Consumers aged 30-50 dominating online spending: Report

8:18PM | Friday, 31 August 2012 |  Consumers in their 30s and 40s continue to be the strongest age group for online sales, according to NAB’s latest Online Retail Sales Index, which also shows a surge in regional spending.

Early eCommerce adopters see results while others stumble: Report

8:00AM | Thursday, 2 August 2012 |  New research commissioned by PayPal shows business growth increased by an average of 5% in the last year for those who sell online, while those who don’t sell online saw business decline.

SMEs failing to respond to Facebook and Twitter customer queries: Report

2:13PM | Tuesday, 28 February 2012 |  Start-ups are being urged to rethink their social media strategy as a new report shows businesses are failing to respond to customer queries on Facebook and Twitter in a timely manner, if at all.

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