Small business management


New tech and economic woes blamed for leap in retail theft: Report

10:37PM | Tuesday, 18 October 2011 |  Losses from retail theft have had their sharpest increase in three years, a new report reveals, with new technologies and economic uncertainty contributing to the problem.

Productivity a matter of job satisfaction: Ernst & Young

10:55PM | Monday, 17 October 2011 |  Employers looking to boost productivity should focus on job satisfaction rather than salaries or employment security, an expert says, in light of a new report on Australian workers’ motivation.

Bridging the knowledge gap

10:43PM | Friday, 14 October 2011 |  Promising the world to clients can be a tempting sales strategy for start-ups, particularly in the early days when sales are scarce, but it can also backfire in a very big way. So says Sabir Samtani and David Easton from Reborn.

Coffee Club franchisee scoops FCA award

10:31PM | Friday, 14 October 2011 |  The Coffee Club franchisee Carolyn McManus has revealed her secrets to success for multi-unit franchising, after being named Multi-unit Franchisee of the Year by the peak industry body.

Get your staff outside

10:22PM | Friday, 14 October 2011 |  Study the weather, pick a nice sunny day and call a company barbecue or, if this is not possible, find a pub or cafe that can do a lunch outside.

Make sure you’ve got a will in place

9:20PM | Wednesday, 14 September 2011 |  In light of the legal battle over Richard Pratt’s estate, it’s worth asking the question – what shape is your own will and estate planning in?

Emphasise the importance of bad news

9:33PM | Friday, 9 September 2011 |  Develop a culture where your team doesn’t try and hide bad news, but instead reports it upwards through your management structure and then gets to work fixing the problem.

Take yourself out of your services business and grow it

9:47PM | Monday, 5 September 2011 |  It’s vital you put systems, processes and most importantly products in place to ensure that even if you are not at every client meeting personally, your service levels don’t change.

Five weeks to create something special

8:10PM | Wednesday, 31 August 2011 |  We had five weeks to launch StartupSmart. One year on and we’re going from strength to strength. But it’s not been without it’s leanring curves.

Inject some creativity into your business

8:48PM | Friday, 26 August 2011 |  When you look at a job candidates resume, pay a bit more attention to their background. Have they studied another discipline or do they have a passion interest in an unusual area? Utilise that.