Tom O'Toole
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A nearby business wants to strike up a partnership arrangement. Should I do this?
I run a floristry and a nearby bridal business wants to strike up a partnership arrangement. Should I do this? If so, how should I structure it so tha... Read More -
Are there any good tactics to encourage repeat sales from customers?
Are there any good tactics to encourage repeat sales from customers, other than big, formalised loyalty programs? Read More -
How can you identify good customer service traits in staff before you hire them?
How can you identify good customer service traits in staff before you hire them? What ‘foundations’ should you be looking out for? Read More -
Is it better to do sales training in-house or get external help?
Is it better to do training in-house or get external help? I’m on a limited budget but I feel I do not have enough time to train my sales staff indivi... Read More -
Is it better to have gradual, incremental price increases or one large hike?
One of the biggest mistakes I have made is not acting quickly enough to increase prices when needed. Pricing is critically important. Read More -
I’ve started up a retail business in a regional town. How can I build a rapport with the local community?
I’ve started up a retail business in a regional town. How can I build a rapport with the local community and provide the warmth that many large busine... Read More -
What tactics should I use to ensure our customer service is up to scratch?
What tactics should I use to ensure our customer service is up to scratch? Do I need guidelines and training? Read More -
With rising cost pressures, how do I pass this on to our customers in a way that won’t drive them away?
We’ve recently noticed quite a few extra cost pressures on our retail business – everything from energy, to staff, to suppliers seems to be costing mo... Read More