Technology

Small Business Advice: IT Support for your Business

What kind of IT support do I need?

There is nothing worse than being unable to do work because of a dodgy IT system. Start-ups need to get their IT requirements right from the very beginning.

The amount of IT support a start-up needs depends on how reliant your business is on technology. If you are operating leanly with a few computers, a phone network and internet access, then you’ll most probably be able to outsource your setup and service costs to a small IT firm.

However, if your business is more web-based and you’re running an eCommerce platform, it may well be worth bringing an in-house tech on board to help manage things from day-to-day. While this may cost more, it will help iron out problems before they turn into catastrophes.

There’s also no harm in learning some basic tech information yourself. If you learn how to troubleshoot some basic computer problems, you’ll save time and money.

Next >>How do I ensure that all my data isn’t lost?

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Start-up and other small businesses have no real IT qualified staff - instead relying on well meaning friends, their kids, family, Harvey Norman sales people, etc.

If you want to protect your computers and the data they hold, then it's best to look at getting a daily service that focuses on "managing" your computers - not "fixing" them after the event.

This is what big business has been doing for 10+ years.

Using a Managed Service Provider (MSP) will deliver the same benefits to you as big businesses has been experiencing.

And, it's often cheaper than the traditional "break-fix" approach.

See "Protecting Business Computers" for more. http://www.techonline.com.au/resource_library/protecting_business_computers

Peter , September 02, 2010