{"id":38291,"date":"2023-10-20T14:55:28","date_gmt":"2023-10-20T14:55:28","guid":{"rendered":"http:\/\/startupsmart.test\/2023\/10\/20\/facebook-enters-food-delivery-market-startupsmart\/"},"modified":"2023-10-20T14:55:28","modified_gmt":"2023-10-20T14:55:28","slug":"facebook-enters-food-delivery-market-startupsmart","status":"publish","type":"post","link":"https:\/\/www.startupsmart.com.au\/uncategorized\/facebook-enters-food-delivery-market-startupsmart\/","title":{"rendered":"Facebook enters food delivery market – StartupSmart"},"content":{"rendered":"
\"Facebook<\/div>\n

Users will now be able to order takeaway food directly from a restaurant\u2019s Facebook page if that business is using delivery services Slice and Delivery.com.<\/p>\n

Businesses that take appointments, such as hairdressing salons, will be able to take those bookings directly from users on Facebook, with the ability to confirm the appointment via Facebook Messenger.<\/p>\n

Other businesses will be able to add a \u201cGet Quote\u201d button to their Facebook page, which will allow potential customers to instantly request a quote from the business, while a partnership with Ticketmaster and Eventbrite will mean Facebook users that are interested in an event will be able to purchase tickets directly from an event\u2019s page.<\/p>\n

Small businesses may also benefit from the social network\u2019s new Recommendations tool, which will map and save recommendations made between friends and family members.<\/p>\n

\u201cWhen you write a Facebook post looking for advice on local places or services, you\u2019ll have the option to run on Recommendations for that post,\u201d Facebook explained in a statement<\/a>.<\/p>\n

\u201cIf you turn on the feature, your friends can comment on your post with suggestions, and you\u2019ll see all of them mapped out and saved in one place. You can also go to your Recommendations bookmark on Facebook to ask a new question or help your friends.\u201d<\/p>\n

Facebook said the features will initially be rolled out in the US as \u201cthe first step\u201d and a spokesperson for the company told SmartCompany this morning Facebook does not \u201chave any firm plans to share around international expansion yet\u201d.<\/p>\n

\u201cAs with many of our products, we generally roll out and start testing in one territory first so we can work to make it a good experience for consumers and businesses before we expand further,\u201d the spokesperson says.<\/p>\n

Lucio Ribeiro, head of strategy and delivery at Online Circle Digital, told SmartCompany <\/em>he expects Facebook will spend a few weeks testing the functions in the US market before quickly rolling out the features to other English-speaking markets, based on how the company has previously rolled out its updates.<\/p>\n

\u201cWe can expect it quite fast, perhaps before the end of the year,\u201d he says.<\/p>\n

Social media expert Dionne Lew agrees, telling SmartCompany<\/em> \u201cit\u2019s just a matter of time before these [features] roll out here\u201d.<\/p>\n

\u201cPlatforms are global \u2026 [Facebook has] 1.7 billion users and [is] morphing all the time,\u201d she says.<\/p>\n

How the features will help businesses<\/h3>\n

For Ribeiro, the ability for businesses to sell tickets to events directly through Facebook has the potential to become a \u201cvery powerful\u201d feature.<\/p>\n

With scores of Australians already using the Events function on Facebook to indicate their interest in attending events, Ribeiro says by allowing direct tickets sales Facebook is \u201celiminating the friction\u201d many people experience when having to use multiple platforms to find out about, and then book tickets for, an event. By making the process easier for users, he says Facebook could become \u201cthe most popular events promoter\u201d.<\/p>\n

While the ticketing function is rolling out to the US first, Ribeiro believes Facebook has already begun changing its algorithm in the Australian market to give events more prominence and as a result, small and medium businesses should start experimenting with the function, if they are not already doing so.<\/p>\n

\u201cAbsolutely take the first step by setting up events right now,\u201d he says.<\/p>\n

\u201cRegardless of if this change is rolled out quickly or not, it\u2019s an opportunity to learn how to do it.\u201d<\/p>\n

The appointment-booking function included in the suite of new features is also another signal to businesses of the growing significance of Facebook Messenger, says Riberio.<\/p>\n

\u201cBusinesses should really be in sync and paying attention to the rise of Messenger,\u201d he says.<\/p>\n

\u201cIt\u2019s the new customer service channel and a channel for sales \u2026 Facebook is really putting money and attention into developing it.\u201d<\/p>\n

Both Ribeiro and Lew say one of Facebook\u2019s key aims to user retention. As\u00a0Ribeiro explains, \u201cif you spend one minute on Facebook, you\u2019re not spending that one minute on Google\u201d.<\/p>\n

\u201cPlatforms and apps are trying to make sure that once you\u2019re there, you can do what you need from within the platform,\u201d says Lew.<\/p>\n

\u201cWe\u2019ll see more and more of this.\u201d<\/p>\n

These kinds of direct interactions also give Facebook data about its users, which can then feed into the platform\u2019s commercial model, Ribeiro says.<\/p>\n

\u201cWe leave digital footprints. If I book an event with a small business and then book a second event with a small business, it tells Facebook that I\u2019m interested in small businesses and Facebook can use that in its advertising targeting,\u201d he says.<\/p>\n

\u201cFacebook has shown this over and over and over again. It unleashes a free feature and then finds a way to commercialise the feature.\u201d<\/p>\n

This article was originally published on SmartCompany<\/a>.\u00a0<\/em><\/p>\n

Follow StartupSmart on<\/em>\u00a0Facebook<\/a>,<\/em>\u00a0Twitter<\/a>,\u00a0LinkedIn<\/a>\u00a0and iTunes<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Users will now be able to order takeaway food directly from a restaurant\u2019s Facebook page if that business is using<\/p>\n","protected":false},"author":2,"featured_media":61728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/38291"}],"collection":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/comments?post=38291"}],"version-history":[{"count":0,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/38291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media\/61728"}],"wp:attachment":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media?parent=38291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/categories?post=38291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/tags?post=38291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}