{"id":40024,"date":"2023-10-20T15:05:53","date_gmt":"2023-10-20T15:05:53","guid":{"rendered":"http:\/\/startupsmart.test\/2023\/10\/20\/if-you-cant-say-anything-positive-then-kudostos-probably-not-for-you-startupsmart\/"},"modified":"2023-10-20T15:05:53","modified_gmt":"2023-10-20T15:05:53","slug":"if-you-cant-say-anything-positive-then-kudostos-probably-not-for-you-startupsmart","status":"publish","type":"post","link":"https:\/\/www.startupsmart.com.au\/uncategorized\/if-you-cant-say-anything-positive-then-kudostos-probably-not-for-you-startupsmart\/","title":{"rendered":"If you can\u2019t say anything positive, then Kudosto\u2019s probably not for you – StartupSmart"},"content":{"rendered":"
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There\u2019s no place for negative reviews at Sydney-based online review startup Kudosto<\/a>.<\/p>\n

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It has launched an online review platform, where only positive reviews are accepted. The idea is rather than punishing businesses for poor experiences, Kudosto encourages happy customers to give praise businesses and staff from whom they\u2019ve received outstanding service.<\/p>\n

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Kudosto founder Paul Ryan, who has bootstrapped the startup since founding it in April last year, says most Australians don\u2019t appreciate the impact a negative review can have on a small business. He commissioned a survey of more than 1200 people that found 15% wouldn\u2019t visit a business if it had a single negative online review to its name, regardless of the amount of positive responses.<\/p>\n

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\u201cWe\u2019ve got to change the narrative in terms of complaining instead of praising,\u201d Ryan says.<\/p>\n

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\u201cThings do go wrong, things happen, but I just don\u2019t believe a business\u2019s reputation should be tarnished for one bad review.<\/p>\n

\u00a0<\/p>\n

\u201cWhen we have a poor customer service experience, we\u2019ve certainly earned the right to be disappointed; however, if we\u2019re truly sharing feedback to help a business improve, then that feedback should be taken offline and directly to a business. It gives the businesses a chance to remedy the problem for you and for future customers.\u201d<\/p>\n

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Even while not accepting negative reviews, it\u2019s impossible to remove them entirely. A business or staff member whose Kudosto profile has no positive comments, tells the story.<\/p>\n

\u00a0<\/p>\n

Customers or businesses themselves can create a business\u2019s profile on the platform. Businesses are able to sign up to become members, which for a small fee, gives them an opportunity to add advertising to their profiles. The Kudosto team filters out negative posts, passing them onto the businesses they\u2019re about, while also keeping an eye out for posts that could be fake reviews.<\/p>\n

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\u201cThe integrity of the model is paramount,\u201d Ryan says.<\/p>\n

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The startup also offers a K2 Leaderboard service for businesses, which is essentially a public rating leaderboard for staff. Businesses sign up, and then encourage customers to give individual staff members praise on Kudosto, enabling them to track employee performance while also making praise for good service public. Pricing is based on the numbers of staff taking part.<\/p>\n

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\u201cIt\u2019s about what we can do to help improve the level of service in businesses around Australia,\u201d Ryan says.<\/p>\n

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\u201cEvery business stands to benefit from receiving Kudos, and for those not receiving Kudos \u2013 they may need to step back and ask themselves why.\u201d<\/p>\n

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Follow StartupSmart on <\/i>Facebook<\/i><\/a>, <\/i>Twitter<\/i><\/a>, and <\/i>LinkedIn<\/i><\/a>.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

There\u2019s no place for negative reviews at Sydney-based online review startup Kudosto. \u00a0 It has launched an online review platform,<\/p>\n","protected":false},"author":2,"featured_media":61213,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/40024"}],"collection":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/comments?post=40024"}],"version-history":[{"count":0,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/40024\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media\/61213"}],"wp:attachment":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media?parent=40024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/categories?post=40024"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/tags?post=40024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}