{"id":43424,"date":"2023-10-20T15:28:28","date_gmt":"2023-10-20T15:28:28","guid":{"rendered":"http:\/\/startupsmart.test\/2023\/10\/20\/four-lessons-from-googles-work-secrets-startupsmart\/"},"modified":"2023-10-20T15:28:28","modified_gmt":"2023-10-20T15:28:28","slug":"four-lessons-from-googles-work-secrets-startupsmart","status":"publish","type":"post","link":"https:\/\/www.startupsmart.com.au\/uncategorized\/four-lessons-from-googles-work-secrets-startupsmart\/","title":{"rendered":"Four lessons from Google’s work secrets – StartupSmart"},"content":{"rendered":"
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\u201cHow many golf balls could you fit in a school bus?\u201d<\/p>\n

 <\/p>\n

This is the kind of question Google and its big tech brethren were once known for asking would-be employees. The reasoning behind the technique seemed intuitive. Ask people odd questions, see how original and well analysed their thought process was, and you\u2019ll end up hiring creative high-performers.<\/p>\n

 <\/p>\n

The trouble is, Google has discovered that the strategy doesn\u2019t actually predict people\u2019s ability to do the job. Instead, it found that it\u2019s best to ask structured questions related to what prospective employees will actually be doing \u2013 something that had been studied for many years by HR scholars.<\/p>\n

 <\/p>\n

Having learned its lesson, Google has since become a champion of evidence-based management, utilising internal data through its People Analytics department (its version of HR) and built close relationships with academics. In an impressive move, Google is now paying it forward and trying to help other organisations through its new site re:Work, which aims to \u201cmake work better\u201d by sharing management best practice.<\/p>\n

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The re:Work site, described as a repository of Google\u2019s experience and case studies from other organisations, is still in its infancy. But there is already a wealth of information around four key areas \u2013 hiring, management, diversity, and analytics.<\/p>\n

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The information shared throughout the site also provides valuable insight into how Google maintains a high level of creativity and innovation in its workforce. Below are some of Google\u2019s best practices from re:Work that are known to foster innovation.<\/p>\n

 <\/p>\n

1. Predicting performance<\/h3>\n

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Google is not the only organisation that has used brainteasers to identify creative individuals, but it may be the first to publicly admit that they are ineffective.<\/p>\n

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The trouble with accurately identifying and managing creative talent often stems from misconceptions of what creativity is. Many believe that creativity is something magical \u2013 a burst of insight \u2013 that cannot be developed or managed. Many years of creativity research has shown this is not the case, however.<\/p>\n

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Not only can we identify individuals likely to perform creatively on the job, we can also train them to be more creative, as well as manage creative performance.<\/p>\n

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While it may be more difficult than less complex forms of performance, there is research that shows there are methods for identifying creative performers, and a clear pattern of characteristics that can be assessed when hiring, including knowledge, skills, abilities, and other characteristics such as personality.<\/p>\n

 <\/p>\n

2. Developing managers<\/h3>\n

 <\/p>\n

When it comes to managers, Google shares another mistake it\u2019s made \u2013 thinking that managers don\u2019t matter, and may even kill creativity. Instead it found that, without managers, employees were left overwhelmed with distracting tasks which can actually hurt creativity.<\/p>\n

 <\/p>\n

The research supports this. Management (and its close cousin, leadership) are actually quite important to fostering creativity.<\/p>\n

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Using its people analytics tools, Google identified eight characteristics in particular that made its managers effective, and several of these have been shown to be positively related to employee creativity.<\/p>\n

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They include empowering your team and not micromanaging, being attentive to employees’ success and personal well-being, establishing a shared vision and strategy for the team, and having technical expertise that allow them to adequately advise the team and evaluate creative ideas.<\/p>\n

 <\/p>\n

3. Managing diversity<\/h3>\n

 <\/p>\n

Many believe that diversity is a sure-fire way to increase innovation. You might expect that by assembling a diverse mix of people, you are automatically more likely to get creative ideas from their different perspectives. While there is some evidence to suggest that diverse perspectives do help foster creativity, it can also lead to increased conflict due to misunderstanding.<\/p>\n

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At the heart of this problem is the effect of bias on the way people interact with one another. Bias can hinder individuals\u2019 and teams\u2019 abilities to work together, and may also lead team members and leaders to dismiss ideas based on who they came from rather than their merit \u2013 ultimately hindering the organisation\u2019s innovation.<\/p>\n

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To help employees understand and manage their unconscious biases, Google has developed a set of \u201cunbiasing\u201d programs that help employees understand and manage their biases, and even provide tools for other organisations to facilitate their own unbiasing workshops. Research has shown that perspective-taking, a technique discussed in the unbiasing workshop, can be used to capitalise on the benefits of diverse perspectives and promote creativity in teams.<\/p>\n

 <\/p>\n

4. Team dynamics<\/h3>\n

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A new post to Google\u2019s re:Work blog reveals findings from a new internal study on teamwork. It revealed that it wasn\u2019t who was on the team that mattered so much as how who was on the team interacted.<\/p>\n

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Google identified five key predictors of successful teams: psychological safety, dependability, structure and clarity, meaning of work, and impact of work. It noticed that the team dynamic found to have the most significant influence on team success was psychological safety, which is how comfortable team members are in sharing ideas and being vulnerable with one another.<\/p>\n

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Given that psychological safety has been shown to facilitate knowledge sharing, vitality, as well as learning, it is no surprise that it is consistently found to be one of the key ways in which teams as well as organisations can foster creativity.<\/p>\n

 <\/p>\n

Not only does Google\u2019s new re:Work site provide useful information and tools for fostering innovation, its willingness to share its best practices and build a hub of ideas for ways to \u201cmake work better\u201d is a remarkable innovation in and of itself.<\/p>\n

 <\/p>\n<\/p>\n

Tamara Friedrich, Associate Professor of Entrepreneurship and Innovation, University of Warwick<\/em><\/span><\/p>\n

This article was originally published on The Conversation. Read the original article.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cHow many golf balls could you fit in a school bus?\u201d   This is the kind of question Google and<\/p>\n","protected":false},"author":2,"featured_media":59809,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/43424"}],"collection":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/comments?post=43424"}],"version-history":[{"count":0,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/43424\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media\/59809"}],"wp:attachment":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media?parent=43424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/categories?post=43424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/tags?post=43424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}