Twitter is a fantastic tool for us but I\u2019ve noticed that some people go on there and bag our business. Should we engage with these people or leave them to it?<\/b><\/p>\n
<\/span><\/p>\n <\/p>\n There is an unwritten rule in PR that you should respond to a criticism or complaint through the medium in which you were exposed to it.<\/p>\n <\/p>\n So yes, I would say it’s best to respond to people being rude about your business directly.<\/p>\n <\/p>\n However, that said, sometimes in the world there are ‘dickheads’, and ‘dickheads’, are not reasonable or responsible.<\/p>\n <\/p>\n So if you reply to people who bag out your business, and you do your best to hear their complaint and\/or rectify the situation, and the person still ‘bags your business’, then there is a chance you’re dealing with a ‘dickhead’.<\/p>\n <\/p>\n Dickheads should be ignored.<\/p>\n <\/p>\n That said by and large I am a firm believer that a complaint is a gift. It\u2019s someone alerting you that something is not right in your business and should be addressed.<\/p>\n <\/p>\n Therefore the person who has identified this should be thanked and encouraged for helping your business be the best it can be.<\/p>\n <\/p>\n Look at the advantages that the criticism can provide to your business, rather than just the negative hurt feelings. Use the criticism to improve and move forward.<\/p>\n","protected":false},"excerpt":{"rendered":" Twitter is a fantastic tool for us but I\u2019ve noticed that some people go on there and bag our business.<\/p>\n","protected":false},"author":2,"featured_media":58985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/44970"}],"collection":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/comments?post=44970"}],"version-history":[{"count":0,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/44970\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media\/58985"}],"wp:attachment":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media?parent=44970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/categories?post=44970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/tags?post=44970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}