{"id":45438,"date":"2023-10-20T15:43:35","date_gmt":"2023-10-20T15:43:35","guid":{"rendered":"http:\/\/startupsmart.test\/2023\/10\/20\/improving-your-customer-service-the-digital-way-startupsmart\/"},"modified":"2023-10-20T15:43:35","modified_gmt":"2023-10-20T15:43:35","slug":"improving-your-customer-service-the-digital-way-startupsmart","status":"publish","type":"post","link":"https:\/\/www.startupsmart.com.au\/uncategorized\/improving-your-customer-service-the-digital-way-startupsmart\/","title":{"rendered":"Improving your customer service the digital way &#8211; StartupSmart"},"content":{"rendered":"<div class=\"td-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"95\" itemprop=\"image\" class=\"entry-thumb\" src=\"\/wp-content\/uploads\/2011\/11\/its-possible_vertical_120x.png\" alt=\"\" title=\"its-possible_vertical_120x\"><\/div>\n<p><span style=\"font-size: 10pt; font-family: arial,helvetica,sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-17859\" src=\"\/wp-content\/uploads\/2011\/11\/its-possible_vertical_120x.png\" style=\"float: right;\" width=\"120\" height=\"95\"><\/span><\/p>\n<p>Having friendly, competent staff dealing with your customers either on the phone or in person is still an important consideration for start-ups. But it\u2019s vital that you don\u2019t neglect the many other ways that customers will interact with, and judge, your business.<\/p>\n<p><span id=\"more-5298\"><\/span><\/p>\n<p>Social media channels such as Twitter and Facebook, as well as the standard website offering, are increasingly the first port of call for people looking for your product or service. Unless you make the experience a helpful, engaging one for them, you will lose their attention in seconds.<\/p>\n<p>&nbsp;<\/p>\n<p>Customer service via digital channels should, in theory, be relatively simple, but many businesses, large and small, still make costly errors. To help you navigate your way around these mistakes, StartupSmart is holding a webinar with Scott Kilmartin, founder of Melbourne-based retailer Haul.<\/p>\n<p>&nbsp;<\/p>\n<p>Kilmartin has used the internet to significantly increase the reach of his business, as well as offer a speedy, convenient way to engaging with his customers. He\u2019s even got his dog in on the action.<\/p>\n<p>In this webinar, Kilmartin and <em>StartupSmart<\/em> editor Oliver Milman will discuss:<\/p>\n<ul>\n<li>Which online channels work best as customer service tools<\/li>\n<li>How you should handle orders, complaints and general comments<\/li>\n<li>What to do if things go wrong<\/li>\n<li>The tone and frequency needed to keep customers happy<\/li>\n<\/ul>\n<div style=\"display: none;\">                           No carousel of other videos after the video ends.                         <\/div>\n<p><object height=\"100\" width=\"100\"><param name=\"bgcolor\" value=\"#FFFFFF\"><param name=\"playerID\" value=\"1113479351001\"><param name=\"playerKey\" value=\"AQ~~,AAAAutyee_k~,PEYRpo7-g8j8ovOw3vpS80AZUcQno4Pj\"><param name=\"isVid\" value=\"true\"><param name=\"isUI\" value=\"true\"><param name=\"dynamicStreaming\" value=\"true\"><param name=\"@videoPlayer\" value=\"1437481348001\"><embed dynamicstreaming=\"true\" isui=\"true\" isvid=\"true\" playerkey=\"AQ~~,AAAAutyee_k~,PEYRpo7-g8j8ovOw3vpS80AZUcQno4Pj\" playerid=\"1113479351001\" bgcolor=\"#FFFFFF\" height=\"100\" width=\"100\"><\/object><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Having friendly, competent staff dealing with your customers either on the phone or in person is still an important consideration<\/p>\n","protected":false},"author":1,"featured_media":58747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/45438"}],"collection":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/comments?post=45438"}],"version-history":[{"count":0,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/posts\/45438\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media\/58747"}],"wp:attachment":[{"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/media?parent=45438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/categories?post=45438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupsmart.com.au\/wp-json\/wp\/v2\/tags?post=45438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}