Sales and marketing

Sales and marketing

Sales and marketing ideas, advice, news and tips from Australia's best business start-up mentors and journalists. StartupSmart's sales and marketing section features information and advice for business start-ups and people looking to start a business.

Advice What type of marketing should I use?

The type of marketing you use should be a critical part of your business plan. As part of that plan, you should identify who your key market is, and the demographics making up your customer base.

Advice How do I set my pricing?

Your selling price can be based on value, or cost.

Advice How do I conduct market research?

Many start-ups don’t have the money to hire firms to conduct market research. However, many companies are able to do their own market research by using a few simple methods.

Advice What goes in a marketing plan?

Your marketing plan identifies your key audience, the best marketing methods you should use to reach those particular demographics, and the amount you intend to spend on those methods.

Advice How do I maintain a customer/client focus within my business?

Keeping customers and clients happy should be your business’s main focus. They are the lifeblood of your operation and without them you will fail.

Taskmaster Understand how buyers think

What techniques can you employ to separate the buying misleaders from the people with genuine interest? Qualification of prospects is key.

Taskmaster Give your customers some founder love

Company founders of all sizes struggle with a very important question – how much should you get involved in the sales process?

News Don’t stereotype gay consumers, advertisers warned

Start-ups have been urged to ensure advertising aimed at LGBT (lesbian, gay, bisexual and transgender) consumers is subtle and avoids stereotypes, following calls from a senior ad man for greater business focus on the community.

News App helps Domino’s boost profits – here are three other standout apps

Domino’s Pizza has recorded a 23% half-year profit, thanks in part to the success of its mobile app, suggesting start-ups can learn from companies that use their apps to help generate sales.

News Three successful promotional giveaways that Mad Mex aims to top

Mexican food franchise Mad Mex has launched an offer that will give customers the chance to win a year’s supply of burritos.

News Three ways to tempt reluctant Valentine’s Day shoppers

A retail expert has identified her top tips for sparking sales in the lead-up to Valentine’s Day, with a new report revealing only a third of women plan to purchase a present for their partner.

Features Five top tips to improve your email marketing

Start-ups' email marketing often fails to cut through customers' overflowing inboxes. Here are five top ways to sharpen your message. BY OLIVER MILMAN.

News Retailers reveal top Valentine’s Day sales tips as spending tipped to rise 4.8%

Almost $1 billion will be spent by couples in the lead-up to Valentine's Day on February 14.

Taskmaster Don’t look down on your customers

The best experts are those that want to share their knowledge, not lord it over others.

News Sales expectations hit pre-GFC high: Report

The sales expectations of Australian businesses have hit an eight-year high, with expected interest rate reductions boosting confidence, according to a new study.

News 95% of group buying revenue generated by just eight sites: Report

About 95% of the market revenue in Australia’s group buying industry is generated by just eight sites, new research reveals, but an expert says niche players still have an opportunity to compete.

News Super Bowl ads 2012: Five key trends and five great ads released before the big game

Here are five big trends from Super Bowl marketing in 2012.

Mentors Should I be a bit more short-term this year with my marketing activity?

Personally I think the annual marketing plan should be thrown out. It's not long enough to be strategic, and too long to stick to.

Features Redefining the concept of loyalty

Creating a new concept in any industry is no mean feat, but when you’re operating in a highly competitive market such as customer loyalty programs, the stakes are even higher. As Centryc Solutions founder Dave Aicken discovered. BY MICHELLE HAMMOND.

News “Bricks-and-clicks” strategy essential for franchisees, expert stresses

Bricks-and-mortar franchisees can enhance their online presence through the use of online location-based marketing, which in turn entices customers into their stores, a franchising expert says.

Taskmaster Change your segment and improve your market position

Targeting a niche and thriving in that niche will allow you in turn to gain a bit of market power, particularly over pricing.

Mentors How do you wake customers from their January slumber?

Here are a few tactics you could try to wake your customers from their festive slumber and entice them to spend.

Taskmaster Target an unusual market

Most of the time advertising is all about hitting your target market, which is very logical. But why not try something new?

News The Heat Group acquires Billie Goat Soap

Personal care company The Heat Group has acquired natural skincare retailer Billie Goat Soap for an undisclosed sum, saying it intends to make further acquisitions as it expands its portfolio.

Features Five sales disasters you need to avoid

Invaluable sales tips and tales of woe from five of Australia’s leading sales gurus. BY OLIVER MILMAN AND MICHELLE HAMMOND.

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