Social media

Advice How do I set up a website?

You first need to register a domain name, which can be done quickly and easily with any domain name registrar.

Advice What do I do if my reputation is being damaged online?

The most important part of managing your reputation online is keeping a good relationship with your customers.

Advice How should I interact with customers online?

Conversing with customers online is very different from talking or negotiating in a store. On the internet, users appreciate honesty, speed and conversation. They reject one-way marketing and defensive personalities.

Advice How can I get the most out of Twitter and Facebook?

Twitter and Facebook are two very powerful but very different social media platforms. To get the most out of them, you need to be sure you’re using each site in the most appropriate way.

Advice How do I build a social media strategy?

Start-ups need to think about what exactly they want to achieve through social media.

News Google to launch facility for new ventures

Google is to launch a $120 million overhaul of its headquarters with the addition of an ‘experience centre’ that will be used to create new projects and work with start-ups in secret.

News Facebook targets developers with fbStart

Facebook has launched a program aimed at giving third-party developers advanced notice of new tools and features, in a bid to encourage them to build businesses around the Facebook platform.

News Facebook IPO bolstered by third-party developers

Facebook’s flotation has revealed that 12% of its revenue in 2011 came from social gaming company Zynga, with the social media giant admitting its performance will become increasingly reliant on new innovations.

News Online community launches Work At Home Person Week

Home-based businesses are being encouraged to make contact with online community Support a Work At Home Person, as it launches the inaugural International Work at Home Person Week.

Mentors Social media is 1% inspiration and 99% perspiration

It’s easy to take the plunge into social media. Then reality sets in, and you realise it can be hard work staying on the social media treadmill. BY ADAM FRANKLIN.

News AppAddictive scores $1.2 million for Facebook tools

US-based start-up AppAddictive has secured $1.2 million in funding for its Facebook creation tools and platform, designed to make it easier for businesses to build their Facebook pages.

News Twitter to shut down Summify following acquisition

Twitter has acquired social aggregation service Summify for an undisclosed sum, two years after its Romanian-born founders relocated to Vancouver.

News Keeping traffic within Facebook reduces cost-per-clicks by 45%: Report

Small businesses have been urged to build their presence within Facebook, following a new global report revealing advertisers who keep traffic within Facebook can reduce cost-per-clicks by 45%.

News KPMG report downplays influence of social media

A global study by KMPG reveals 86% of the consumers surveyed actively engage in social networking regularly, but only a third say social media influences their purchasing decisions.

News Most complained-about ads of the past decade revealed

Start-ups can spice up their marketing with more risqué material but shouldn’t rely on it, an expert says, after the advertising watchdog released its most complained-about advertisements on record.

News Facebook app developers targeted by Fbootstrapp

A new toolkit aims to kickstart the development of Facebook iFrame applications, which enable users to add custom tabs on Facebook fan pages, based on a similar toolkit for Twitter.

Features Top 10 technology trends for 2012

Technology trends in 2011 were heavily influenced by the uptake of mobile devices, namely smartphones and tablets. So what’s in store for the year ahead? StartupSmart picks out the top technology trends for 2012. BY MICHELLE HAMMOND.

News Blog and backup to improve LinkedIn presence, expert says

Start-ups can improve their LinkedIn presence this year by integrating blog content, enhancing their company profile, using company updates and preserving their contacts, an expert says.

News IT “super themes” for 2012 highlight start-up ideas

The IT “super themes” of 2012 highlight business opportunities for start-ups, experts say, including improved data security and third-party applications for new social enterprise platforms.

Tech tricks Set an automatic away signal in Skype

Often if you leave your Skype browser open for a long time, you’ll find that your status is actually still set as “online”, rather than away – even through you’re not at your computer. Here’s how to remedy it.

News Online shoppers swayed by Aussie dollar strength: Survey

One in five Australian consumers would shop less on overseas websites if the Australian dollar fell below US90 cents, a survey shows.

Tech tricks Logging in to multiple Facebook accounts

Did you know you can never open more than one Facebook user account simultaneously in any browser? What if you need to log in to more? There is a way to do it using a simple script.

News Quality tourism operators to receive T-QUAL tick of approval

Tourism operators will be able to highlight the quality of their products and services with a new Heart Foundation-style tick of approval, as part of a major push to boost the struggling sector.

News SMEs urged to overcome consumer distrust of social media

Businesses need to ensure their social media campaigns are tailored to suit clients’ needs, experts say, with a new survey showing almost a third of consumers rank social media as one of their least trusted marketing channels.

News Facebook snaps up Gowalla’s team

Facebook has hired the co-founders and several team members of geo-social app Gowalla but will not acquire the service itself, which is due to be shut down in January.

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